Family Services Case Manager (Sr0093)

Good Shepherd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Leave loading

Salary packaging

Employee Assistance Program (EAP)

Professional development

Job summary

RAATSIC's Family Wellbeing Program is seeking a dedicated Family Support Worker – Level 3 to work with Aboriginal and Torres Strait Islander families, delivering holistic, culturally safe case management and supports.

Based in community and/or Cairns, the role involves travel to remote Cape York communities, comprehensive needs assessments, family capability building, advocacy, and coordinated referrals to services, ensuring safe, supported outcomes for children and families.

Qualifications

• Demonstrated ability to maintain privacy and confidentiality.
• Culturally respectful approach to Aboriginal and Torres Strait Islander families.
• Willingness to travel regularly to remote communities.
• Ability to work with diverse family structures.
• Strong time management and deadline adherence.

Responsibilities

• Assess family needs holistically and comprehensively.
• Build family capabilities using a culturally safe, holistic case management approach.
• Advocate for families and coordinate with multiple service providers.
• Deliver practical services addressing identified family needs.
• Maintain quality client records accurately in databases.
• Travel regularly to Cape York communities.

Skills

Time management

Computer skills

Cultural competence

Team player

Job description

RAATSIC’s Family Wellbeing Program team is growing, and we have an opportunity for you to be our new Family Support Worker – Level 3 – Family Wellbeing Program

the team are looking for a skilled and compassionate individual who is committed to providing high quality support to Aboriginal and Torres Strait Islander families, to help build their capacity to safely care for and protect children experiencing vulnerability.

About the program:

The Family Wellbeing Program has been designed to deliver a holistic, culturally safe, case managed approach. We deliver a coordinated mix of services from early intervention responses through to supporting children and families where ongoing child safety intervention is required.

Our Organisation:

RAATSIC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity.

• Our Vision is for RAATSIC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people’s lives
• Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper.
• Our Values are Accountability, Empowerment, Collaboration and Inspire

Position Purpose:

Our new Family Support Worker will be based in community and/or in our Cairns office, the Family Support Worker will be required to travel regularly to remote communities across Cape York, primarily working in an allocated community.

• Comprehensively and holistically assessing family needs.
• Building family capabilities and connections, using a culturally safe, holistic case management approach.
• Advocating for and leveraging support for a family from multiple service providers and promoting collaboration, information exchange and joint planning.
• Facilitating personal support and development, including information and advice, parenting skills development, building family cohesion and kinship connections, budgeting and household management skills development.
• Delivering practical services that address specific needs within the family.

Along with your dedication to supporting our Mob, you will also apply your exceptional community engagement experience to create and maintain strong and supportive relationships with stakeholders.

The Opportunity:

• Provide intensive family support through case management for children and families who are eligible for the program. This includes developing support plans, risk assessments, safety planning, advocacy, and referrals.
• Provide emotional and practical support, ensuring families feel supported and empowered decisions that enhance their safety and connection.
• Implement intervention strategies, ensuring timely and effective responses to immediate safety concerns.
• Ensure quality client records are accurate, factual, and kept up to date in appropriate database/s with all relevant documentation.

About You:

• Ability to maintain a high level of privacy and confidentiality practices and organisational policy procedures.
• Ability to work in a culturally respectful and competent manner, with Aboriginal and Torres Strait Islander’s young people, their families, and communities.
• Providing support to families and in their communities to actively be involved in self-determination and decision-making processes.
• Understand how domestic and family violence impacts Aboriginal and Torres Strait Islander people and communities and the challenges with accessing support services and safety.
• Understand and recognise different family structures and cultural uniqueness of individual and remote communities.
• Willingness to undertake professional development and increase skills.
• Have effective time management skills (punctuality, meeting deadlines, prioritising tasks).
• Be a productive, passionate, and positive contributor to an already established team that are dedicated to making a difference to vulnerable people’s lives.
• Have a proficient level of computer skills and ability to learn software programs efficiently.
• Be willing to regularly travel to Cape York communities that RAATSIC proudly deliver services and programs if the successful applicant is Cairns based.

If you are committed to working to support Aboriginal and Torres Strait Islander children, families and communities – look no further!

As a proud Indigenous community-controlled organisation, we strongly encourage applications from Aboriginal and Torres Strait Islander people and have previous experience working with Aboriginal and/or Torres Strait Islander people in remote communities. We offer leave loading, salary packaging and an Employee Assistance Program (EAP), as well as ongoing professional development opportunities.

Applicants must hold or be willing to obtain a valid Working with Children Check (Blue Card) and a current provisional or open Drivers Licence.