Copywriting and Content Officer

Icon Water; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Icon Water in Canberra is seeking a creative Copywriting and Content Officer to turn complex ideas into clear, engaging content for the Canberra community. You will develop accurate, audience-focused copy for websites, social media, newsletters and campaigns.

As part of the role, you’ll work with subject matter experts to translate technical information into plain English and tailor messages for different audiences and channels.

Qualifications

• Proven copywriting and editing skills with strong grammar, structure, tone and plain English.
• Experience writing for digital platforms and different audiences, supported by a portfolio or examples of published work.
• The ability to translate complex or technical information into concise, accurate and accessible copy.
• An eye for design and basic multimedia skills are useful.

Responsibilities

• Write and edit clear, engaging and accurate copy for web, social media, newsletters, education materials, campaigns, events, and internal and external communications
• Turn technical or complex information into plain-English content that is easy to understand and useful to its audience
• Support the development of campaign concepts and copy, including headlines, key messages, scripts, calls to action and supporting content
• Draft, proofread, schedule and publish content across digital channels
• Learn and use our CMS and internal platforms
• Work closely with subject matter experts to gather information, check facts and shape accurate, meaningful messages
• Coordinate your work to meet deadlines and keep stakeholders informed
• Apply our brand and style guidelines consistently across everything you produce
• Occasionally support after-hours communications, events and media-related activities.

Skills

Copywriting

Editing

Digital writing

Plain English

Collaboration

Education

Bachelor's degree in Communications/Marketing (or equivalent)

Tools

CMS

Job description

Icon Water keeps Canberra flowing, delivering essential water and wastewater services that support the health and liveability of our region.

We have proudly served our community for over 100 years – sourcing, treating and supplying water, and managing Canberra’s wastewater network. Our work is essential to the health, prosperity and liveability of the region, and we are committed to environmental, social and financial sustainability in everything we do.

Icon Water is a purpose driven organisation where everyone contributes to our core business, ensuring high-quality drinking water and sustainable wastewater treatment. Icon Water’s culture is driven by our values of care, connection, community and courage. These are values we see in action every day as we challenge ourselves to meet the expectations of our community.

Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

Job Description

Job Description

About this role:

We’re looking for a creative storyteller who can turn complex ideas into clear, engaging and accessible content for the Canberra community. Writing is the core of this role: you’ll develop accurate, audience-focused copy that people want to read, understand and act on.

As a Copywriting and Content Officer, you’ll bring Icon Water’s voice to life through high-quality written content for websites, social media, newsletters, campaigns, education materials, and external communications. You’ll work with subject matter experts across the business to find the essential story, translate technical information into plain English and tailor messages for different audiences and channels. You may also support visual content, but your ability to write and edit exceptionally well will be central to your success.

What you’ll do:

• Write and edit clear, engaging and accurate copy for web, social media, newsletters, education materials, campaigns, events, and internal and external communications
• Turn technical or complex information into plain-English content that is easy to understand and useful to its audience
• Support the development of campaign concepts and copy, including headlines, key messages, scripts, calls to action and supporting content
• Draft, proofread, schedule and publish content across digital channels
• Learn and use our CMS and internal platforms
• Work closely with subject matter experts to gather information, check facts and shape accurate, meaningful messages
• Coordinate your work to meet deadlines and keep stakeholders informed
• Apply our brand and style guidelines consistently across everything you produce
• Occasionally support after-hours communications, events and media-related activities.

What you’ll bring:

• Demonstrated copywriting and editing skills, with a strong command of grammar, structure, tone and plain English
• Experience writing for digital platforms and different audiences, supported by a portfolio or examples of published work
• The ability to translate complex or technical information into concise, accurate and accessible copy
• An eye for design and basic multimedia skills are useful
• Relevant qualifications or practical experience in communications, marketing or a similar field.

Who you are

You’re someone who:

• Enjoys coming up with new ideas and is comfortable taking initiative
• Pays attention to the details that make content accurate and polished
• Organises your work effectively and keeps things moving
• Values collaboration and builds strong working relationships.
• Adapts quickly when priorities shift, and ensures alignment with Icon Water’s strategic focus areas

What we offer:

• The chance to produce meaningful, high-quality writing that reaches the Canberra community
• A supportive team environment where creativity is encouraged
• Opportunities to grow your copywriting, editing and campaign-content skills
• A role where your work has real-world impact.