Coordinator Workforce, VRC

Delaware North; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Iconic venue work

Career progression opportunities

Fast-paced environment

Global organisation

Job summary

Delaware North Australia is seeking a full-time Coordinator Workforce to support race days and events at Flemington and other Melbourne venues. You will coordinate end-to-end rostering for a large casual team, balance coverage, and be the primary contact for rosters, shifts and staffing inquiries.

You’ll work closely with Operations, HR and Payroll, ensuring accurate timesheets and strong attendance. This fast-paced, event-driven role offers development within a global organisation.

Qualifications

• Experience coordinating and rostering a large casual workforce.
• Ability to manage rosters under peak event pressure.
• Strong communication with operations, HR and payroll.

Responsibilities

• Coordinate end‑to‑end rostering of casual team members across race days and events.
• Ensure staffing levels align with operational requirements.
• Manage availability, shift allocations and last‑minute changes.
• Act as main contact for rosters and staffing enquiries.
• Maintain workforce records and compliance.
• Support onboarding and mobilization of new team members.
• Collaborate with payroll to ensure accurate timesheets and reporting.
• Contribute to rostering process improvements.

Skills

Rostering

Workforce coordination

Event staffing

Staff liaison

Timesheets

Tools

Roster software

Workforce management systems

Job description

Delaware North Australia is hiring a full-time Coordinator Workforce to play a critical role in ensuring our operational teams are fully supported to deliver exceptional race day and event experiences. In partnership with the Victoria Racing Club (VRC), we are committed to delivering world‑class hospitality and event experiences at the iconic Flemington Racecourse. This position will primarily support VRC; however flexible to work across our other Melbourne venues.

The Coordinator Workforce is responsible for coordinating and rostering a large casual workforce, ensuring optimal coverage across departments and events. This role sits at the heart of operations, balancing workforce planning, real‑time staffing needs and team member support to enable seamless, world‑class event delivery. Working closely with Operations, Human Resources and Payroll, you will be the primary point of contact for roster management, shift allocation and workforce coordination across race days, major events and business‑as‑usual operations.

What we offer

• Be part of a new long‑term partnership at one of Australia’s most iconic sporting venues
• Play a key role in enabling world‑class racing and event experiences
• Work in a fast‑paced, event‑driven environment where no two days are the same
• Join a global organisation with strong development and career progression opportunities

The opportunity

Delaware North Australia is hiring a full-time Coordinator Workforce to play a critical role in ensuring our operational teams are fully supported to deliver exceptional race day and event experiences. In partnership with the Victoria Racing Club (VRC), we are committed to delivering world‑class hospitality and event experiences at the iconic Flemington Racecourse. This position will primarily support VRC; however flexible to work across our other Melbourne venues.

The Coordinator Workforce is responsible for coordinating and rostering a large casual workforce, ensuring optimal coverage across departments and events. This role sits at the heart of operations, balancing workforce planning, real‑time staffing needs and team member support to enable seamless, world‑class event delivery. Working closely with Operations, Human Resources and Payroll, you will be the primary point of contact for roster management, shift allocation and workforce coordination across race days, major events and business‑as‑usual operations.

What we offer

• Be part of a new long‑term partnership at one of Australia’s most iconic sporting venues
• Play a key role in enabling world‑class racing and event experiences
• Work in a fast‑paced, event‑driven environment where no two days are the same
• Join a global organisation with strong development and career progression opportunities

What will you do?

• Coordinate end‑to‑end rostering of casual team members across race days, major events and operational periods
• Ensure staffing levels align with operational requirements
• Manage availability, shift allocations, roster changes and last‑minute staffing requirements
• Act as the primary point of contact for team members regarding rosters, shifts and staffing enquiries
• Maintain accurate workforce records, availability and compliance
• Provide on‑the-ground staffing support during events, including redeployment to meet live operational needs
• Follow up and resolve no‑shows and late cancellations to minimise operational impact
• Partner with HR and Operations to support onboarding, inductions and mobilisation of new team members
• Collaborate with Payroll to ensure accurate timesheets, data integrity and reporting
• Support continuous improvement of workforce and rostering processes

More about you

• Previous experience in workforce coordination, staffing or rostering within a high‑volume environment
  (hospitality, events, venues or similar industries, highly regarded)
• Strong organisational skills with the ability to manage complex rosters under pressure
• An unwavering ability to coordinate teams to deliver optimal service standards
• Clear and confident communicator with a strong focus on team member support
• High attention to detail and strong administrative capability
• Comfortable using workforce management and rostering systems
• Ability to support peak event periods, including weekends and major race days
• Flexible to support and travel to other Melbourne venues

The application period will close on 09/12/2026, unless a successful qualified candidate is identified sooner.

Who we are

Victoria Racing Club (VRC) is Melbourne’s leader in racing and event entertainment, combining 185 years of racing heritage with modern event excellence. Based at Flemington Racecourse, VRC delivers a world-class blend of sport, fashion and celebration. The VRC hosts 25 race meetings each year and anchors the Melbourne Cup Carnival across four signature days: Victoria Derby Day, Melbourne Cup Day, Oaks Day and Stakes Day. With more than 30,000 members, the VRC delivers an unrivalled experience at every touchpoint. Flemington Racecourse also accommodates major outdoor events of up to 60,000 guests, as well as premium indoor conferences.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.