Coordinator Service Impact

Anglicare WA; Perth; Hybrid; AUD 70,000 - 100,000; Part time

Benefits offered by this job

Flexible working conditions

Great workplace culture

Salary packaging up to $15,900 per pa

Additional 3 days leave pro rata

Leave purchase option

Job summary

Anglicare WA is seeking a Coordinator Service Impact to lead outcomes measurement and evaluation across the organisation. You will drive the framework, reporting and evidence-based decision making with service teams and leadership, while promoting continuous improvement.

You will coordinate data collection and analysis, support RBA practices, and help build organisational capability in evidence-informed practice across the Perth metropolitan area.

Qualifications

• Experience leading outcomes measurement, evaluation, research or service impact activities.
• Strong understanding of Results-Based Accountability (RBA) and continuous improvement.
• Ability to analyse and present quantitative and qualitative data to diverse audiences.
• Ability to translate complex information into actionable insights and recommendations.
• Experience building capability for teams in outcomes-focused practice.
• Strong stakeholder engagement and relationship management.
• Excellent written reports for senior leaders, boards and external stakeholders.
• Proven project management, planning and organisational skills.

Responsibilities

• Lead the development and continuous improvement of the organisation's service impact framework.
• Coordinate reporting, evaluation activities and RBA practices across Anglicare WA.
• Translate data into meaningful insights to inform decisions and service improvement.
• Provide leadership support to the Service Impact Lead and liaise with internal and external stakeholders.

Education

Social Science

Psychology

Public Policy

Job description

• Permanent part-time opportunity (0.9 FTE)
• East Perth preferred, with flexibility to be located elsewhere across the Perth metropolitan area
• Lead organisation-wide service impact, outcomes measurement and evaluation activities

Job Description

Reach Further With Us

At Anglicare WA, we are committed to understanding and demonstrating the difference our services make in the lives of individuals, families and communities.

As the Coordinator Service Impact, you will lead the development, implementation and continuous improvement of service impact measurement and evaluation activities across the organisation. Working closely with leaders, service teams and stakeholders, you will strengthen our ability to evidence outcomes, tell the story of our impact and use data and insights to inform decision-making and service improvement.

You will lead the coordination of Anglicare WA's Outcomes Measurement Framework, service impact reporting, evaluation activities and Results-Based Accountability (RBA) practices. Working collaboratively across the organisation, you will support services to understand and communicate their impact while building organisational capability in evaluation, continuous improvement and outcomes-focused practice.

This role also provides leadership and support to the Service Impact Lead and works closely with internal and external stakeholders to ensure service impact data and evidence are translated into meaningful insights that support strategic and operational priorities.

This is a permanent part-time position (0.9 FTE, 67.5 hours per fortnight). The role may be worked as 33.75 hours across 4.5 days per week, or 4 days one week and 5 days the next.

East Perth is the preferred location; however, the role may be based elsewhere across the Perth metropolitan area, provided the successful candidate can travel to East Perth as required and occasionally visit other Anglicare WA sites across the state.

Desired Skills and Experience

About You

You are passionate about using evidence, data and evaluation to improve outcomes for people and communities.

You will have:

• Demonstrated experience leading outcomes measurement, evaluation, research or service impact activities
• Strong understanding of Results-Based Accountability (RBA), program evaluation and continuous improvement methodologies
• Experience analysing, interpreting and presenting quantitative and qualitative data for a range of audiences
• Proven ability to translate complex information into meaningful insights and recommendations
• Experience building organisational capability and supporting teams to embed outcomes-focused practice
• Strong stakeholder engagement and relationship management skills
• Excellent written communication skills, including preparing reports for senior leaders, boards and external stakeholders
• Highly developed project management, planning and organisational skills
• Tertiary qualifications in Social Science, Psychology, Community Development, Research, Evaluation, Public Policy or a related discipline

The successful applicant must possess a current National Police Clearance valid within one year and a WA Driver's Licence.

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact and Benefits

Sharing your knowledge, skills and experience, you will help strengthen Anglicare WA's understanding of service impact and support evidence-informed decision making that improves outcomes for individuals, families and communities.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also:

• Flexible and family-friendly working conditions
• Great workplace culture
• Enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum
• Additional 3 days (pro rata) leave per year
• Ability to purchase additional leave

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it's hard.

But don't take our word for it! Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work!

For further information please contact Isabell Evans at [e-mail]

Safeguarding Children & Young People: Anglicare WA is committed to empowering children and young people to feel safe, valued and respected. We have zero tolerance for harm or neglect, and take our legal, ethical and community responsibilities seriously. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Privacy Collection Notice: By submitting your application, you acknowledge and consent to Anglicare WA collecting, using and storing your personal information for recruitment and employment-related purposes, in accordance with applicable privacy laws and our Privacy Policy.

Unsolicited applications from recruitment agencies will not be accepted.