Senior Service Designer

Anglicare Sydney; Perth; Hybrid; AUD 111.000 - 135.000; Vollzeit

Benefits dieser Stelle

Flexible working from home

Ongoing professional development

Salary packaging benefits

Additional leave per year

Zusammenfassung

Anglicare WA is seeking a Senior Service Designer to lead and support the design, delivery and evaluation of innovative service design projects across the organisation. You will work with service teams, communities and partners using human-centred design to identify challenges and develop practical, meaningful solutions.

Based in East Perth with flexible working options, the role emphasizes research, prototyping and implementation, ensuring voices of service users stay central while driving

Qualifikationen

• Demonstrated experience leading service design, human-centred design or innovation projects
• Experience planning and facilitating workshops, co-design activities and stakeholder engagement processes
• Strong research, discovery and insight generation skills
• Experience translating complex information into practical and user-centred solutions
• Strong understanding of design thinking, service design and continuous improvement methodologies
• Excellent stakeholder engagement, communication and facilitation skills
• Ability to work collaboratively across multidisciplinary teams and complex environments
• Strong project management and organisational skills
• Tertiary qualifications in Design, Human Services, Social Sciences, Innovation, Business or related discipline or equivalent experience

Aufgaben

• Lead and support the design, delivery and evaluation of service design projects across the organisation
• Facilitate co-design activities, conduct research and discovery work, analyse insights and prototype solutions
• Support implementation and contribute to service improvement, innovation and systems change
• Promote design thinking methodologies and build collaborative relationships across teams

Jobbeschreibung

Reach Further With Us

At Anglicare WA, we are committed to designing services and systems that create better outcomes for individuals, families and communities.

As the Senior Service Designer, you will lead and support the design, delivery and evaluation of innovative service design projects across the organisation. Working alongside service teams, community members, partners and stakeholders, you will apply human-centred design approaches to understand challenges, identify opportunities and develop practical solutions that create meaningful change.

You will facilitate co-design activities, conduct research and discovery work, analyse insights, prototype solutions and support implementation. Working across a range of projects, you will contribute to service improvement, innovation and systems change initiatives while ensuring the voices of service users and communities remain central to the design process.

This role will also support organisational capability by promoting design thinking methodologies, building strong collaborative relationships and contributing to a culture of learning, innovation and continuous improvement.

This is a full-time permanent position based in East Perth. We support flexible working arrangements that include working from home.

About You

You are passionate about improving services and systems through collaboration, creativity and human-centred design.

You will have:

• Demonstrated experience leading service design, human-centred design or innovation projects
• Experience planning and facilitating workshops, co-design activities and stakeholder engagement processes
• Strong research, discovery and insight generation skills
• Experience translating complex information into practical and user-centred solutions
• Strong understanding of design thinking, service design and continuous improvement methodologies
• Excellent stakeholder engagement, communication and facilitation skills
• The ability to work collaboratively across multidisciplinary teams and complex environments
• Strong project management and organisational skills
• Tertiary qualifications in Design, Human Services, Social Sciences, Innovation, Business or a related discipline, or an equivalent combination of qualifications and experience

The successful applicant must possess a current National Police Clearance and WA Driver’s Licence.

A police record is not an automatic barrier to employment with us. The organisation may seek to request an international police clearance if necessary. We welcome applications from people with diverse backgrounds and experiences, and we review any disclosures on an individual basis, focusing on relevance to the role.

Impact and Benefits

Sharing your knowledge, skills and experience, you will help shape innovative services and systems that improve outcomes for individuals, families and communities across Western Australia.

In return for your drive and commitment, we provide the support of an inclusive and welcoming community which places people at the heart of all the work we do and encourages broad thinking, curiosity, creativity and best practice.

Also:

• $123,123.00 per annum + 12% superannuation
• Flexible and family-friendly working conditions
• Great workplace culture
• Enjoy generous tax-free salary packaging benefits where you can package up to $15,900 per annum
• Additional 3 days leave per year
• Ability to purchase additional leave
• Ongoing professional development opportunities

Why join us?

At Anglicare WA we are all about people, placing people at the heart of our work. We are focused on strengths, believing in and amplifying the strength of people and communities. We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better. We are courageous and gutsy, tackling difficult issues, even when it’s hard.

But don’t take our word for it! Explore our Story Feed and hear from our staff about what makes Anglicare WA such a great place to work!

Safeguarding Children & Young People:

Anglicare WA is committed to empowering children and young people to feel safe, valued and respected. We have zero tolerance for harm or neglect, and take our legal, ethical and community responsibilities seriously. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQIA+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart:

Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Privacy Collection Notice:

By submitting your application, you acknowledge and consent to Anglicare WA collecting, using and storing your personal information for recruitment and employment-related purposes, in accordance with applicable privacy laws and our Privacy Policy.

Unsolicited applications from recruitment agencies will not be accepted.