Coordinator, Enrolment and Student Progress

Flinders University; Adelaide; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Salary packaging

Professional development

Job summary

Flinders University is seeking a Coordinator, Enrolment and Student Progress to join the Student Administration Services team at Flinders Medical Centre, Bedford Park. You’ll coordinate enrolment and student progress services, provide expert advice, and support initiatives that enhance the student experience and retention.

Reporting to the College Manager, you will manage complex cases, review processes, and contribute to strategic initiatives that ensure student-centred services across the

Qualifications

• Experience coordinating enrolment or student services in a large complex organisation.
• Ability to interpret higher education policies and advise senior staff.
• Strong organisational, analytical and communication skills with clear reporting.
• Ability to lead and foster a positive team culture and drive service excellence.

Responsibilities

• Provide expert advice on enrolment, course planning and student progress to staff, students and stakeholders.
• Coordinate delivery of high-quality enrolment and student progress services and resolve complex enquiries.
• Support university-wide enrolment activities and student success initiatives to improve retention.
• Drive continuous improvement by reviewing processes, systems and service delivery practices.

Skills

Coordinating enrolment

Student progress advice

Policy interpretation

Stakeholder engagement

Job description

• Full-Time | Fixed Term until 30 June 2027
• Higher Education Officer Level 7 | $102,589 - $113,561

About the Role

Due to an internal promotion, an exciting opportunity is available for a Coordinator, Enrolment and Student Progress to join the Student Administration Services (SAS) team based in Flinders Medical Centre at Bedford Park. Working at the College level, you will play a key role in coordinating high-quality enrolment and student progress services, supporting students and staff across a broad range of student administration activities. As a trusted subject matter expert, you will provide specialist advice, manage complex cases, and contribute to initiatives that enhance the student experience and support student success. Working closely with the College Manager, Student Administration Services and the Coordinator, Enrolment and Student Progress (Doctor of Medicine), you will contribute to strategic initiatives, support continuous improvement activities, and help review processes and systems to ensure the delivery of effective, student‑centred services across the University.

• Providing expert advice on enrolment, course planning and student progress matters to staff, students and key stakeholders.
• Coordinating the delivery of timely, consistent and high‑quality enrolment and student progress services, including resolving complex enquiries and cases.
• Supporting university‑wide enrolment activities and student success initiatives that enhance the student experience and retention outcomes.
• Driving continuous improvement through the review of processes, systems and service delivery practices.

This position makes a significant contribution to the University's strategic plan to changing 10 million lives, Every One Matters, by 2035 by supporting students at critical stages of their academic journey and helping to deliver a positive and engaging student experience. Through collaboration with colleagues and stakeholders across the University, the role reflects Flinders' commitment to being stronger together and student centred, ensuring students receive the guidance, support and services they need to succeed.

About You

You thrive in a fast‑paced and evolving environment and enjoy balancing operational responsibilities with process improvement initiatives. With strong organisational and problem‑solving skills, you can manage competing priorities, navigate complex matters and deliver high‑quality outcomes. You are a collaborative professional who builds positive relationships with colleagues and stakeholders and provides sound advice with confidence and professionalism.

To be successful in this role, you will demonstrate:

• Experience managing support services within a large, complex and dynamic organisation, including interpreting, applying and providing advice and recommendations on higher education policies and procedures to senior stakeholders.
• Proven ability to exercise initiative and judgement, communicate decisions effectively, and manage competing priorities to meet critical deadlines.
• High‑level organisational, analytical and communication skills, with the ability to prepare detailed reports, submissions and recommendations for a range of audiences.
• The ability to provide leadership and contribute to a positive team culture that supports customer service excellence, collaboration and continuous improvement.

About the Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front‑end student service hub (Flinders Connect) and university‑wide administration services to provide support across the student lifecycle, from admissions through to graduations.

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non‑negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!

Life at Flinders

They say know your place. We say you've found it right here.

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Rising to a challenge is nothing new for Flinders. During our first 60 years, we've navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we've continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
• Wide range of professional development activities and services, including exclusive staff study offers
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
• Recognised as a Veteran Employer of Choice

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

Flinders University is committed to providing a safe, respectful and inclusive environment, free from gender‑based violence. Appointment to this role is conditional on the completion of required pre‑employment checks and declarations, each of which must be satisfactory to the University. This includes a Gender‑Based Violence declaration, in accordance with the National Higher Education Code to Prevent and Respond to Gender‑Based Violence (2025), and a Nationally Coordinated Criminal History Check.

Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [e-mail] or call 08 8201 2383.

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.