Coordinator, Enrolment and Student Progress

flinders; Adelaide; On-site; AUD 103,000 - 114,000; Full time

Job summary

Flinders University is seeking a Coordinator, Enrolment and Student Progress to join the Student Administration Services team based in Flinders Medical Centre, Bedford Park. You will coordinate high-quality enrolment and student progress services, supporting students and staff across a broad range of student administration activities.

Working with the College Manager and other leaders, you will provide expert advice, manage complex cases and drive continuous improvement of processes and systems

Qualifications

• Experience managing support services within a large, complex organisation and advising on higher education policies.
• Ability to interpret policies and provide recommendations to senior stakeholders.
• Strong organisational, analytical and communication skills.

Responsibilities

• Providing expert advice on enrolment, course planning and student progress matters to staff, students and key stakeholders.
• Coordinating the delivery of timely, high-quality enrolment and student progress services, including resolving complex enquiries and cases.
• Supporting university-wide enrolment activities and student success initiatives that enhance the student experience and retention outcomes.
• Driving continuous improvement through the review of processes, systems and service delivery practices.

Job description

Position Details

Full-Time | Fixed Term until 30 June 2027

Higher Education Officer Level 7 | $102,589 - $113,561

Location: Bedford Park / Kaurna Country

View Position Description

About the Role

Due to an internal promotion, an exciting opportunity is available for a Coordinator, Enrolment and Student Progress to join the Student Administration Services (SAS) team based in Flinders Medical Centre at Bedford Park. Working at the College level, you will play a key role in coordinating high-quality enrolment and student progress services, supporting students and staff across a broad range of student administration activities. As a trusted subject matter expert, you will provide specialist advice, manage complex cases, and contribute to initiatives that enhance the student experience and support student success.

Working closely with the College Manager, Student Administration Services and the Coordinator, Enrolment and Student Progress (Doctor of Medicine), you will contribute to strategic initiatives, support continuous improvement activities, and help review processes and systems to ensure the delivery of effective, student‑centred services across the University.

As the Coordinator, Enrolment and Student Progress, you will be responsible for:

• Providing expert advice on enrolment, course planning and student progress matters to staff, students and key stakeholders.
• Coordinating the delivery of timely, consistent and high-quality enrolment and student progress services, including resolving complex enquiries and cases.
• Supporting university‑wide enrolment activities and student success initiatives that enhance the student experience and retention outcomes.
• Driving continuous improvement through the review of processes, systems and service delivery practices.

This position makes a significant contribution to the University's strategic plan to changing 10 million lives, Every One Matters, by 2035 by supporting students at critical stages of their academic journey and helping to deliver a positive and engaging student experience. Through collaboration with colleagues and stakeholders across the University, the role reflects Flinders' commitment to being stronger together and student centred, ensuring students receive the guidance, support and services they need to succeed.

About You

You thrive in a fast‑paced and evolving environment and enjoy balancing operational responsibilities with process improvement initiatives. With strong organisational and problem‑solving skills, you can manage competing priorities, navigate complex matters and deliver high‑quality outcomes. You are a collaborative professional who builds positive relationships with colleagues and stakeholders and provides sound advice with confidence and professionalism.

To be successful in this role, you will demonstrate:

• Experience managing support services within a large, complex and dynamic organisation, including interpreting, applying and providing advice and recommendations on higher education policies and procedures to senior stakeholders.
• Proven ability to exercise initiative and judgement, communicate decisions effectively, and manage competing priorities to meet critical deadlines.
• High‑level organisational, analytical and communication skills, with the ability to prepare detailed reports, submissions and recommendations for a range of audiences.
• The ability to provide leadership and contribute to a positive team culture that supports customer service excellence, collaboration and continuous improvement.

About the Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front‑end student service hub (Flinders Connect) and university‑wide administration services to provide support across the student lifecycle, from admissions through to graduations.

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non‑negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!

Life at Flinders

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Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community