Coordinator - Care Worker Trainees

Wesley Mission Queensland Limited; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging benefits up to $18,

Full-time fixed-term through to June

Job summary

Wesley Mission Queensland is seeking a Care Worker Coordinator for Traineeships to lead and mentor a team delivering high-quality community aged care across Brisbane North/South. The role focuses on growing the Traineeship Program and developing frontline staff while ensuring client-centred services.

You will oversee recruitment, onboarding and progression of trainees, coordinate mentors, and collaborate with training providers to maintain standards and continuous improvement.

Qualifications

• Experience leading or coordinating teams in aged care or community services.
• Ability to mentor, coach and develop employees and emerging talent.
• Knowledge of community aged care service delivery and workforce planning principles.

Responsibilities

• Lead, coach and support Care Workers and Trainees to deliver high-quality community aged care services.
• Conduct regular check-ins, team meetings, performance discussions and development planning.
• Monitor workforce availability, leave and rostering to support service continuity.
• Assist with recruitment, onboarding and induction of Care Workers and Trainees.
• Manage a portfolio of Trainees from recruitment through to completion of the program.
• Coordinate mentor matching, buddy shifts and trainee support activities.
• Liaise with RTOs regarding trainee progress and competency completion.
• Identify workforce capability gaps and support learning initiatives.
• Support client-centred service delivery with dignity and independence.
• Monitor compliance with Aged Care Quality Standards and policies.
• Investigate and respond to workforce, client service and quality concerns.
• Contribute to workforce planning and continuous improvement initiatives.

Skills

Leadership

Coaching

Relationship-building

Organisational skills

Microsoft Office

Multi-stakeholder coordination

Communication

Education

Certificate IV in Community Services (or similar)

Management qualification (advantage)

Tools

Client management systems

Microsoft Office

Job description

Care Worker Coordinator – Traineeships (Community Aged Care)

At Wesley Mission Queensland, our Care Workers are at the heart of the support we provide to older Australians. Every Care Worker and Trainee you mentor, develop and support helps clients maintain their independence, wellbeing and connection to their community. As a Care Worker Coordinator - Traineeships, you’ll play a pivotal role in leading and supporting a team of Care Workers while overseeing the success of our Traineeship Program. Working closely with frontline staff, mentors, operational teams and training providers, you’ll ensure high-quality, person-centred care is delivered while helping develop the next generation of aged care professionals. This is a rewarding opportunity for an experienced people leader who is passionate about workforce development, coaching others and creating positive outcomes for both employees and clients.

What We Offer

• Attractive salary plus access to salary packaging benefits of up to $18,550 annually
• Full-time fixed-term opportunity through to June 2027
• Based in Chermside with regular travel across Brisbane North and South regions
• Supportive leadership team and collaborative workplace culture
• Ongoing learning and professional development opportunities
• Opportunity to lead and shape WMQ’s growing Traineeship Program
• Meaningful work with a respected not-for-profit organisation
• Make a lasting impact on the future aged care workforce

What You’ll Be Doing

• Lead, coach and support Care Workers and Trainees to deliver high-quality community aged care services
• Conduct regular check-ins, team meetings, performance discussions and development planning
• Monitor workforce availability, leave and rostering impacts to support service continuity
• Assist with recruitment, onboarding and induction of Care Workers and Trainees
• Manage a portfolio of Trainees from recruitment through to successful completion of the program
• Coordinate mentor matching, buddy shifts and trainee support activities
• Liaise with Registered Training Organisations (RTOs) regarding trainee progress and competency completion
• Identify workforce capability gaps and support learning and development initiatives
• Support client-centred service delivery, ensuring dignity, independence and quality outcomes
• Monitor compliance with Aged Care Quality Standards, training requirements and organisational policies
• Investigate and respond to workforce, client service and quality concerns as required
• Contribute to workforce planning, service growth and continuous improvement initiatives

What We’re Looking For

• Previous experience leading, managing or coordinating teams within aged care, community services, disability support or a similar sector
• Strong leadership, coaching and relationship-building skills
• Experience supporting, mentoring or developing employees and emerging talent
• Demonstrated knowledge of community aged care service delivery and workforce planning principles
• Excellent organisational, problem-solving and conflict-resolution skills
• Strong administrative and computer skills, including Microsoft Office and client management systems
• Ability to manage competing priorities and work collaboratively across multiple stakeholders
• Current Driver’s Licence and willingness to travel as required

A Valuable Addition, Yet Not Essential

• Certificate IV or higher qualification in Community Services, Management or a related discipline
• Experience coordinating traineeships, apprenticeships, students or workforce pathway programs
• Previous recruitment, rostering or workforce planning experience
• Understanding of Support at Home programs and Aged Care Quality Standards
• Experience working with Registered Training Organisations (RTOs) or structured learning programs

Wesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours?