Coordination and Secretariat Officer

Victoria Legal Aid; Melbourne; Hybrid; AUD 81,000 - 97,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Hybrid work from home & office

Three days paid seasonal leave

Gender affirmation leave

Reproductive and fertility leave

Salary packaging up to $15,900

Annual 3% salary increase

Job summary

Victoria Legal Aid hosts the Disaster Legal Help Victoria (DLHV) coordination role in Melbourne, coordinating information sharing across the cross-sector partnership and sustaining referral pathways for disaster-affected communities.

The role requires triage using a trauma-informed approach, strong communication, and the ability to work both independently and as part of a small team within a broader cross-sector network.

Qualifications

• Experience coordinating across multiple stakeholders in legal aid or disaster contexts.
• Ability to triage complex matters using a trauma-informed approach.
• Strong written and verbal communication with diverse audiences.
• Ability to work independently and in a small team.

Responsibilities

• Provide coordination, secretariat and information-sharing for Disaster Legal Help Victoria (DLHV).
• Maintain and distribute current DLHV information and resources across digital platforms.
• Manage referrals into the partnership, including triage and warm referral.
• Follow-up and close-off referral cases.

Skills

Coordination

Administrative support

Organization

Written communication

Verbal communication

Independent work

Team collaboration

Trauma-informed triage

Referral pathways

Tools

Microsoft 365

Job description

Full time maximum term position up to 12 monthsSalary range: $81,081 - $96,976 plus superUp to $15,900 in salary packaging, flexible hybrid work arrangementAbout the roleDisaster Legal Help Victoria (DLHV) is a cross-sector, state-wide partnership between the Federation of Community Legal Centres, Justice Connect, the Law Institute of Victoria, Victoria Legal Aid, the Victorian Aboriginal Legal Service, and the Victorian Bar, providing free, high-quality legal help for Victorian disaster-affected communities.In this role you will be required to provide dedicated coordination, secretariat and information sharing capacity for DLHV, so that referral pathways, legal information and partnership engagement are maintained consistently across the partnership and disaster phases. You will do this by maintaining and distributing current DLHV information and resources across digital platforms and managing referrals into the partnership, including triage using a trauma-informed approach, warm referral to the appropriate service, follow-up and close-off.This role is based at our Melbourne CBD office on Wurundjeri Country.About youAs our ideal candidate, you will possess:Strong coordination, administrative support and organisational skills, including the ability to assess priorities and meet deadlines under pressure as well as maintain information systems, records or documentation across multiple stakeholders or organisations.Sound understanding of the legal assistance sector, legal and community organisations and good referral practice, and of the legal issues affecting disaster-affected communities, including the ability to triage complex matters using a trauma-informed approach, exercising sound judgement in assessing and prioritising need.Effective written and verbal communication skills, including experience preparing clear written materials for a range of stakeholders and audiences.Demonstrated ability to work independently and exercise sound judgement, while working collaboratively within a small team and a broader cross-sector partnership.Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.About VLAWe offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.Employee benefitsA focus on work-life balance, including flexible working arrangementsHybrid work from home & office modelGenerous leave benefits, including:Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)Paid gender affirmation leaveFive days both paid reproductive and fertility leave per calendar yearAnnual 3% salary increase each December plus performance-related salary incentivesAttractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated LeasingDiscounted annual Myki public transport passesIndividual learning and professional development opportunities, tailored to your role and career goalsFree annual flu vaccinationsAccess to gym and end-of-trip facilities at our CBD officeAccess to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.How to applyTo be considered for this role, please submit your current resume and a cover letter addressing the key selection criteria (listed within the Position description in the file attachments).If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.For further information, please review the attached position description or contact Bronwyn Lay, Program Manager, Disaster Legal Help Victoria on [phone] or [e-mail] agency applications will be accepted.Applications close by 11.59pm on Tuesday 27th October 2026.Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.VLA is committed to putting the safety and wellbeing of children first.