Client Contributions Officer

Legal Aid; City of Melbourne; Hybride; AUD 67 000 - 81 000; Temps partiel

Avantages offerts par ce poste

Hybrid work from home & office

Salary packaging

Generous leave

Professional development

Résumé du poste

Legal Aid is seeking a part-time Client Contributions Officer in Melbourne to recover client contributions and settle legal creditor claims. The role is based at the Melbourne CBD and requires experience in debt recovery, administration, and conveyancing knowledge, with strong accounting and stakeholder liaison skills.

Hybrid work arrangements are available, with salary packaging options and extensive staff benefits.

Qualifications

• VCE or post-secondary education completed.
• Right to work in Australia (citizenship, permanent resident, or valid visa).
• Experience in debt recovery and administration, including dealing with clients over the telephone.

Responsabilités

• Recover client contributions and effect settlement of legal creditor claims.
• Based at Melbourne CBD office on Wurundjeri Country.

Connaissances

Debt recovery

Administration

Conveyancing knowledge

Accounting skills

Interpersonal skills

Teamwork

Meeting deadlines

Knowledge of VLA operations

Formation

VCE or post-secondary education

Description du poste

# Client Contributions Officer* Melbourne - CBD* Administration / Secretarial* Ongoing - Part Time## About this role* **Part time, ongoing position*** **Salary range: $67,350 - $81,080 plus superannuation*** **Up to $15,900 in salary packaging, flexible hybrid work arrangement****About the role**The Client Contribution Officer is responsible for recovering client contributions and effecting settlement of legal creditor claims in a professional and timely manner.*This role is based at our Melbourne CBD office on Wurundjeri Country.***About you**As our ideal candidate, you will possess:* VCE or post-secondary education.* You must have the right to work in Australia (i.e., be an Australian or New Zealand citizen, permanent resident, or hold a valid visa).* Experience in debt recovery and administration, specifically dealing with clients over the telephone.* Knowledge of and/or experience in conveyancing procedures and transactions including mortgages, caveats and transfers (highly desirable).* General accounting skills and experience in creditor administration, payments and reporting.* Excellent interpersonal and communication skills, with a demonstrated ability to liaise effectively with people across all levels of the organisation and with external stakeholders.* Ability to effectively work in a team environment with specific performance targets and tight deadlines.* A knowledge of the general business of VLA and a commitment to our vision and values.*Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.***About VLA** We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.**Employee benefits*** A focus on work-life balance, including flexible working arrangements* Hybrid work from home & office model* Generous leave benefits, including: + Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays) + Paid gender affirmation leave + Five days both paid reproductive and fertility leave per calendar year* Annual 3% salary increase each December plus performance-related salary incentives* Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing* Discounted annual Myki public transport passes* Individual learning and professional development opportunities, tailored to your role and career goals* Free annual flu vaccinations* Access to gym and end-of-trip facilities at our CBD office* Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.**How to apply** To be considered for this role, please submit your current **resume** and a **cover letter** briefly describing how your skills and experience are aligned with this position.If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.For further information, please review the attached position description or contact Kai Lau, Coordinator, Client Contributions on [phone] or for general queries [e-mail].***No agency applications will be accepted.*****Applications close by 11.59pm on Wednesday 28 October 2026.****Other relevant information**It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.VLA is committed to putting the safety and wellbeing of children first.