Administrative Services Officer

Legal Aid; City of Melbourne; Vor Ort; AUD 67.000 - 81.000; Vollzeit

Benefits dieser Stelle

Salary packaging up to $15,900

Hybrid work model

Annual salary increase 3%

Myki public transport discounts

Zusammenfassung

Victoria Legal Aid (VLA) is seeking an Administrative Services Officer to support the Family Dispute Resolution Service team. You will handle triage, referrals, data entry, file management and coordination of appointments, conferences and documentation, with reception duties included.

The role is 100% onsite for the first month and based in Melbourne CBD. Ideal candidates will have strong organisational skills, client-focused service, and proficiency with Microsoft Office.

Qualifikationen

• As the ideal candidate, you will have excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.
• You will provide client focused services in a confidential and sensitive environment.
• You should have proficient word processing skills and experience with Microsoft Office Suite.

Aufgaben

• Triaging client enquiries and providing referrals/information about VLA services.
• Data entry and file management for the FDRS program.
• Coordination of appointments, conferences and documentation.
• Reception duties and front-of-house support.

Kenntnisse

Organisational skills

Client service

Interpersonal skills

Prioritisation

Tools

Microsoft Office Suite

Jobbeschreibung

# Administrative Services Officer* Melbourne - CBD* Administration / Secretarial* Ongoing - full time## About this role* **Full time ongoing position*** **Fixed term opportunities may be available*** **Salary range: $67,350 - $81,080 plus super*** **Up to $15,900 in salary packaging, flexible hybrid work arrangement****About the role**Our Family Dispute Resolution Service (FDRS) team are seeking an Administrative Services Officer to support a dedicated team of case managers, family dispute resolution practitioners, and administrative staff, as they provide child-focused family dispute resolution services to disadvantaged families.In this role you will provide a broad range of administrative support to the FDRS program, including triaging client enquiries, providing referrals and information about VLA services, data entry, file management, coordination of appointments, conferences and documentation, and reception services.This position will require you to be 100% onsite for the first month of training.*This role is based at our Melbourne CBD office on Wurundjeri Country.***About you**As our ideal candidate, you will possess:* Excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.* Demonstrated ability to provide client focused services in a complex, confidential and sensitive environment.* Sound interpersonal skills and the capacity to communicate with clients who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.* Proficient word processing skills and experience in the use of Microsoft Office Suite.*Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.***About VLA** We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.**Employee benefits*** A focus on work-life balance, including flexible working arrangements* Hybrid work from home & office model* Generous leave benefits, including: + Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays) + Paid gender affirmation leave + Five days both paid reproductive and fertility leave per calendar year* Annual 3% salary increase each December plus performance-related salary incentives* Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing* Discounted annual Myki public transport passes* Individual learning and professional development opportunities, tailored to your role and career goals* Free annual flu vaccinations* Access to gym and end-of-trip facilities at our CBD office* Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.**How to apply**To be considered for this role, please submit your current **resume** and a **cover letter addressing the following key selection criteria**:* KSC 1: Demonstrated capacity to provide administrative support including excellent organisational skills and the ability to prioritise workloads, meet timelines and work under pressure.* KSC 3: Sound interpersonal skills and the capacity to communicate with clients who are often people who are socially and economically disadvantaged, people with a disability or mental illness, children, the elderly and people from culturally and linguistically diverse backgrounds.* KSC 8: A knowledge of the general business of VLA and a commitment to our vision and values.If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.For further information, please review the attached position description or contact Alyshia Moore, Administrative Services Manager, FDRS on [e-mail] or [phone] or [e-mail].***No agency applications will be accepted.*****Applications close by 11.59pm on Wednesday 14 October 2026.****Other relevant information**It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.VLA is committed to putting the safety and wellbeing of children first.## Job details| | || --- | --- || Job Reference: | VG/VLA/FYCL/1948944 || Location: | Melbourne - CBD || Work Type: | Ongoing - full time || Job Function: | Administration / Secretarial || Classification: | WVR 2.2 - 22AO3D || Salary Range: | $67,350 - $81,080 || Job Duration: | Ongoing || Date posted: | 30-Sep-2026 || Application Close Date: | 14-Oct-2026 || Attachments: | Administrative Services Officer, FDRS #2476 - PD.docx (Word, 234KB) || Contact: | Alyshia Moore, Administrative Services Manager [e-mail] |