Coordination and Secretariat Officer

Victoria Legal Aid; Melbourne; Hybrid; AUD 81,000 - 97,000; Full time

Benefits offered by this job

Flexible work arrangement

Hybrid work model

Salary packaging up to $15,900

Generous leave benefits

Annual salary increase

Job summary

Victoria Legal Aid in Melbourne CBD seeks a Disaster Legal Help Victoria coordinator to support cross-sector collaboration. You will coordinate referrals, manage information sharing, and maintain DLHV resources across digital platforms. The role requires trauma-informed triage and strong stakeholder engagement.

Based in our Melbourne CBD office, this position offers a flexible hybrid work arrangement and a maximum 12-month term, contributing to disaster-affected communities across Victoria.

Qualifications

• Strong coordination and administrative support skills to manage multiple stakeholders.
• Ability to triage complex matters using a trauma-informed approach.
• Effective written materials for varied stakeholders and audiences.

Responsibilities

• Coordinate, secretariat and share information across the DLHV partnership.
• Maintain and distribute DLHV information and resources across digital platforms.
• Manage referrals into the partnership with warm referrals and follow-up.
• Triage referrals and close-off outcomes with sound judgement.

Skills

Coordination

Administrative support

Organisational skills

Written and verbal communication

Independent and collaborative work

Job description

• Full time maximum term position up to 12 months
• Salary range: $81,081 - $96,976 plus super
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

Disaster Legal Help Victoria (DLHV) is a cross-sector, state-wide partnership between the Federation of Community Legal Centres, Justice Connect, the Law Institute of Victoria, Victoria Legal Aid, the Victorian Aboriginal Legal Service, and the Victorian Bar, providing free, high-quality legal help for Victorian disaster-affected communities.

In this role you will be required to provide dedicated coordination, secretariat and information sharing capacity for DLHV, so that referral pathways, legal information and partnership engagement are maintained consistently across the partnership and disaster phases. You will do this by maintaining and distributing current DLHV information and resources across digital platforms and managing referrals into the partnership, including triage using a trauma-informed approach, warm referral to the appropriate service, follow-up and close-off.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you

As our ideal candidate, you will possess:

• Strong coordination, administrative support and organisational skills, including the ability to assess priorities and meet deadlines under pressure as well as maintain information systems, records or documentation across multiple stakeholders or organisations.
• Sound understanding of the legal assistance sector, legal and community organisations and good referral practice, and of the legal issues affecting disaster-affected communities, including the ability to triage complex matters using a trauma-informed approach, exercising sound judgement in assessing and prioritising need.
• Effective written and verbal communication skills, including experience preparing clear written materials for a range of stakeholders and audiences.
• Demonstrated ability to work independently and exercise sound judgement, while working collaboratively within a small team and a broader cross-sector partnership.

About VLA

We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexibleworking arrangements
• Hybridwork fromhome& office model
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Discounted annualMyki public transport passes
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to gym and end-of-trip facilities at our CBD office
• Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

Applications close by 11.59pm on Tuesday 27th October 2026.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.