Coordinated Intake Worker

Meli; Geelong; On-site; AUD 90,000 - 122,000; Part time

Benefits offered by this job

Salary Packaging

Superannuation

Job summary

At Meli, a Coordinated Intake Worker is the first point of contact for individuals and families seeking support during challenging times. You will assess needs, guide access to emergency relief, and coordinate pathways to appropriate services with trauma-informed and person-centred practice.

Your role focuses on equitable access, compassionate assessment, and building strong partnerships to connect clients with timely relief and ongoing supports.

Qualifications

• Experience in intake, assessment, triage, referral, emergency relief, case management or service navigation within community services.
• Ability to assess needs, risk and vulnerability, apply eligibility requirements, and make informed decisions.

Responsibilities

• Connect individuals and families with the services, information and support that best meet their needs.
• Assess needs, risks and priorities to ensure timely and appropriate pathways to assistance.
• Facilitate access to emergency relief and community supports that strengthen wellbeing and stability.
• Build collaborative relationships that improve service coordination and create positive client experiences.

Skills

Intake experience

Assessment experience

Triage experience

Service navigation

Case management

Emergency relief

Education

Relevant tertiary qualification in social work, community services, psychology, welfare, human services, health promotion or a related field.

Job description

For someone reaching out in crisis, uncertainty or financial hardship, the first conversation can change everything. As a Coordinated Intake Worker, you'll help people feel heard, understood and connected to the support they need to move forward.

At Meli, we believe stronger communities begin with timely support and meaningful human connection. As a Coordinated Intake Worker, you will be a trusted first point of contact for individuals and families seeking assistance, guidance and hope during challenging times. Your work will help people navigate services, access emergency relief and connect with the right supports sooner. Through compassionate assessment, informed decision-making and coordinated service pathways, you will play an important role in ensuring community members receive equitable access to the support they need to improve their wellbeing and thrive.

As a Coordinated Intake Worker, you will:

• Connect individuals and families with the services, information and support that best meet their needs.
• Assess needs, risks and priorities to ensure timely and appropriate pathways to assistance.
• Facilitate access to emergency relief and community supports that strengthen wellbeing and stability.
• Build collaborative relationships that improve service coordination and create positive client experiences.

Position Details

• Part time, fixed term position until 2 July 2027
• 0.8 FTE working 60.8 hours per fortnight
• $105,835 (pro-rata) p/a + Super + Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Relevant tertiary qualification in social work, community services, psychology, welfare, human services, health promotion or a related field.
• Experience in intake, assessment, triage, referral, emergency relief, case management or service navigation within community services.
• Ability to assess needs, risk and vulnerability, apply eligibility requirements, and make informed decisions within established frameworks.
• Strong understanding of trauma-informed, person-centred, strengths-based and culturally responsive practice when supporting people with complex needs.
• Well-developed communication, organisational and digital skills, with the ability to manage competing priorities, maintain accurate records and work collaboratively within a multidisciplinary team.

Why Work with Us?

At Meli, we offer more than just a job— we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• SupportiveCulture:Join a values-driven organization that fosters collaboration and innovation.
• CareerGrowth:Access ongoing Learning & Development opportunities and clear pathways for progression.
• FinancialBenefits:Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-LifeBalance:Benefit from flexible ways of working.
• EmployeeWellbeing:Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversityand Inclusion:Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

For more information about the position please contact MichaelHaley, Health Promotion and Intake Leader on 0492872***.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at ***********@meli.org.au to discuss how we can best support you.