Intake Worker - Hobart

Wellways Australia Limited; City of Hobart; On-site; AUD 55,000 - 59,000; Full time

Benefits offered by this job

Professional development

Inclusive workplace

Paid cultural leave

Salary packaging

Job summary

Wellways Australia Limited invites applications for an Intake Worker to join the Connected Care team in Southern Tasmania. You will be the first point of contact for people accessing services, supporting intake, screening and assessment to match appropriate levels of care.

You will work with multidisciplinary staff while prioritising recovery-oriented and trauma-informed practice, cultural safety and coordinated outcomes.

Qualifications

• Relevant qualification in Mental Health, Community Services, Human Services, Social Work or related discipline at Certificate IV level or relevant experience in mental health or community based service.
• Demonstrated intake and assessment experience to identify referral pathways.
• Understanding of recovery-oriented and trauma-informed practice.
• Commitment to culturally safe, inclusive and person-centred practice.
• Ability to establish relationships with referrers, community organisations and stakeholders.

Responsibilities

• Be first point of contact for people accessing Connected Care across Southern Tasmania.
• Support intake, screening and assessment and understand needs to guide care decisions.
• Escalate clinical or safety concerns per organisational procedures and escalation pathways.

Skills

Intake processes

Trauma-informed care

Cultural safety

Relationship building

Driver's license

Police checks

NDIS Worker Screening

Education

Certificate IV in Mental Health

Certificate IV in Community Services

Tools

None

Job description

At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+. We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support. Join us to support a multidisciplinary clinical team across Southern Tasmania.

Shape high-quality, person-centred mental health care through Connected Care SCHADS 3B ($40.49- $43.42p/h) + Super + Salary packaging options.

About the role

Connected Care is seeking a welcoming and passionate Intake Worker to be first point of contact for people accessing our Connected Care centre across Southern Tasmania. You will support intake, screening and assessment, including use of the Initial Assessment and Referral Decision Support Tool (IAR-DST), to understand participant needs, identify appropriate levels of care and support timely access to services.

About Connected Care

Connected Care is a statewide, integrated mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania (PHT). Supporting adults aged 18 years and over, Connected Care provides free mental health care and support through a ‘no wrong door’ approach and stepped-care model. Our centralised statewide after-hours service provides additional access to support outside core service hours.

About you

You will provide support to participants to understand available care and support options and actively participate in decisions about their care, promoting informed choice, autonomy and self-determination. You will oversee the intake process of participants and identify potential risks, safety concerns and changes in their wellbeing and respond within the scope of the Intake Worker role, seeking consultation and escalating clinical, safety or other concerns in accordance with organisational procedures and Connected Care escalation pathways. Working closely with the peer workers, psychosocial staff, clinicians and partner organisations within the multidisciplinary Connected Care team, you will support holistic, person-led and coordinated outcomes, including communicating relevant participant information to support appropriate and timely allocation.

About you

You will be a warm, confident and approachable professional who can guide people through available care and support options while promoting informed choices and self-determination.

• Relevant qualification in Mental Health, Community Services, Human Services, Social Work or a related discipline at Certificate IV level or relevant experience in mental health or community based service.
• Demonstrated experience undertaking intake, assessment processes to identify referral pathways based on individual needs.
• A strong understanding of recovery-oriented and trauma-informed practice
• A commitment to culturally safe, inclusive and person-centred practice
• Ability to build effective professional relationships with referrers, community organisations, and business stakeholders
• Right to work in Australia
• A current Driver Licence and willingness to travel as required
• Satisfactory National Police Record Check
• International Police Check (if applicable)
• Current Working with Vulnerable People/Working with Children Check and NDIS Worker Screening Check
• NDIS Worker Orientation Module Certificate – Quality, Safety and You – free online course

What we offer

• A supportive and collaborative multidisciplinary environment
• Opportunities for professional development and career growth
• An inclusive workplace where diversity and lived experience are valued
• Paid Cultural Leave
• Salary packaging benefits
• Meal and Entertainment allowance through salary packaging
• Annual leave loading
• Paid parental leave after 12 months of ongoing employment
• Employee Assistance Program for you and your family

Applications Close 30/10/2026

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.