Conversion & Campaigns Specialist – Domestic Recruitment

University of Technology Sydney; Sydney; Presencial; AUD 101.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work practices

Parental leave

Salary packaging

Descripción de la vacante

University of Technology Sydney (UTS) in Sydney is seeking a Senior Officer, Conversion and Campaigns to lead domestic coursework recruitment initiatives and continuing student campaigns. You will coordinate campaign activities, ensure frontline staff are resourced and trained, and deliver high-quality outcomes aligned with campaign objectives.

Working with the Student Administration Unit and key stakeholders, you will manage campaign schedules, provide conversion insights, and mentor staff

Formación

• Proven proficiency in student information systems and Microsoft Office.
• Ability to train staff and provide guidance on enquiry handling.
• Experience with campaign management in a tertiary education setting.

Responsabilidades

• Develop and coordinate campaign schedules and support materials with key stakeholders.
• Support conversion activities and provide campaign insights.
• Provide daily support across frontline service channels and assist with staff allocations.
• Resolve complex enquiries and transactions and act as an escalation point for complaints.
• Provide advice, training, and mentoring support to staff.
• Maintain effective relationships with customers and stakeholders.
• Identify process improvements and support changes to procedures, work instructions, and information.

Conocimientos

Student systems

Microsoft Office

Power BI

Salesforce

Herramientas

Power BI

Salesforce

Descripción del empleo

University of Technology Sydney (UTS) in Sydney is seeking a Senior Officer, Conversion and Campaigns to lead domestic coursework recruitment initiatives and continuing student campaigns. You will coordinate campaign activities, ensure frontline staff are resourced and trained, and deliver high-quality outcomes aligned with campaign objectives.

Working with the Student Administration Unit and key stakeholders, you will manage campaign schedules, provide conversion insights, and mentor staff