Senior Officer, Conversion and Campaigns

University of Technology Sydney; Sydney; On-site; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Flexible work practices

Parental leave

Salary packaging

Job summary

University of Technology Sydney (UTS) in Sydney is seeking a Senior Officer, Conversion and Campaigns to lead domestic coursework recruitment initiatives and continuing student campaigns. You will coordinate campaign activities, ensure frontline staff are resourced and trained, and deliver high-quality outcomes aligned with campaign objectives.

Working with the Student Administration Unit and key stakeholders, you will manage campaign schedules, provide conversion insights, and mentor staff

Qualifications

• Proven proficiency in student information systems and Microsoft Office.
• Ability to train staff and provide guidance on enquiry handling.
• Experience with campaign management in a tertiary education setting.

Responsibilities

• Develop and coordinate campaign schedules and support materials with key stakeholders.
• Support conversion activities and provide campaign insights.
• Provide daily support across frontline service channels and assist with staff allocations.
• Resolve complex enquiries and transactions and act as an escalation point for complaints.
• Provide advice, training, and mentoring support to staff.
• Maintain effective relationships with customers and stakeholders.
• Identify process improvements and support changes to procedures, work instructions, and information.

Skills

Student systems

Microsoft Office

Power BI

Salesforce

Tools

Power BI

Salesforce

Job description

At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference. We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people. When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

Student Connect is the central enquiry service for students and supports current students, prospective domestic students, graduates, alumni and members of the public. It provides assistance through phone, digital and on campus channels.

Job purpose

The Senior Officer, Conversion and Campaigns supports the operational delivery of domestic coursework recruitment and continuing student campaigns. The role coordinates campaign activities and ensures Student Connect staff are effectively resourced and trained to deliver consistent, high‑quality outcomes aligned with campaign objectives. Working closely with Student Administration Unit (SAU) Coordinators, Domestic Recruitment and Admissions and key stakeholders, the role supports accurate, timely and responsive customer service.

Role responsibilities

• Develop and coordinate campaign schedules and support materials with key stakeholders.
• Support conversion activities and provide campaign insights.
• Provide daily support across frontline service channels and assist with staff allocations.
• Resolve complex enquiries and transactions and act as an escalation point for complaints.
• Provide advice, training, and mentoring support to staff.
• Maintain effective relationships with customers and stakeholders.
• Identify process improvements and support changes to procedures, work instructions, and information.

Refer to the position description for more detail.

Selection Criteria

With examples, please outline within your cover letter how you meet the following three (3) key selection criteria points below:

1.Demonstrated proficiency in the use of required technology e.g. student systems, Microsoft suite,PowerBi, Salesforce

2.Provide advice, training, and mentoring support to staff to resolve student enquiries and transactions.

3.Demonstrated professional knowledge of best practice student conversion and campaign management within a complex tertiary education environment.

Applicants who do not address the selection criteria will not be considered.

What we Offer

Base Salary Range: $101,277.00 to $109,651.00 (HEW 6) Plus 17% Superannuation (Pension)

The position is full time and will be made on a continuing basis.

UTS staff also benefit from a wide range of Employee Benefit include flexible work practices, generous parental leave and salary packaging opportunities.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact UTS Recruitment for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ+ and applicants from culturally and linguistically diverse backgrounds.

Closing Date: Monday 16th November 2026 at 11.59pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

This position is being advertised concurrently, internally and externally. In accordance with UTS policy, priority consideration will be given to suitably qualified redeployment candidates, while applications are also welcomed from suitable candidates in the external market.

UTS is committed to diversity and inclusion, and we encourage applicants to include a statement on career breaks or relative to opportunity where relevant.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

General enquiries or issues with your application may be directed to [e-mail]