Controls by Design: Senior Risk & Automation Lead

Bupa ANZ; Melbourne; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Viva wellbeing program

Flexible working

Health insurance discounts

Job summary

Bupa ANZ is seeking a Senior Process, Risk & Controls Manager to lead the design and embedding of a future‑state control environment within the Capability Modernisation Program. You will partner across functions to shift from manual to automated, preventative controls and ensure controls are measurable and sustainable.

You will define control principles, drive automated monitoring, and support regulatory compliance while improving operational resilience for members and operations.

Qualifications

• Extensive experience in operational risk, controls or governance within financial services, health insurance or large‑scale transformation environments.
• Experience designing and embedding future‑state operational control environments, including automated controls within digital platforms.
• Strong understanding of operational process design, control frameworks and risk‑based governance.
• Experience partnering with technology, architecture and business stakeholders to drive outcomes across complex programs.

Responsibilities

• Lead the design of end‑to‑end controls and improve control effectiveness in the future state operating models across Capability Modernisation.
• Embed “control by design” principles into future‑state operating models.
• Develop the Capability Modernisation Program target state control strategy and design the target control framework for the new platform.
• Transition from manual detective controls to automated preventative controls wherever feasible.
• Eliminate redundant controls inherited from legacy platforms and ensure measurable, testable control effectiveness.

Skills

Operational risk

Controls governance

Automated controls

APRA CPS 230/234

Stakeholder management

AI / Intelligent automation

Data quality monitoring

Education

Tertiary qualifications in Business, Commerce, Risk, Information Systems or related discipline

Tools

BPMN

Process modelling tools

Job description

Bupa ANZ is seeking a Senior Process, Risk & Controls Manager to lead the design and embedding of a future‑state control environment within the Capability Modernisation Program. You will partner across functions to shift from manual to automated, preventative controls and ensure controls are measurable and sustainable.

You will define control principles, drive automated monitoring, and support regulatory compliance while improving operational resilience for members and operations.