Control Room Operator - Deakin

Downer Group; Geelong; Presencial; AUD 43.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee benefits and entitlements

Employee Assistance Program (EAP)

Learning and development opportunities

Descripción de la vacante

Downer Group in Geelong is seeking a Control Room Operator who is customer-focused and safety-minded to monitor premises and assets from a dedicated control room on a university campus setting.

Reporting to the Security Manager, you will respond to incidents, monitor CCTV, manage access points, and support contractors and visitors while delivering excellent service. This role offers 12-hour shifts on a rotating day/night roster with a strong culture of learning and inclusion.

Formación

• Must hold VIC Security Licence with appropriate categories.
• Working with children check (employee) or willingness to apply.
• Knowledge of work health and safety and risk management practices.
• Knowledge of current industry standards and requirements.
• Highly developed customer service skills.
• Excellent written and oral communication skills.
• Proven ability to understand, interpret and follow policies, procedures, and instructions.
• High level of computer skills (including all Microsoft products).

Responsabilidades

• Provide exceptional customer service to all stakeholders.
• Monitor and interrogate CCTV.
• Perform unlock and lock up of access points within the site.
• Alarm Monitoring.
• Incident response, resolution, and reporting.
• Management of contractors and visitors onsite.

Conocimientos

Customer service

CCTV monitoring

Access control

Alarm monitoring

Incident response

Contractor management

Excellent communication

Problem solving

Microsoft Office

Educación

VIC Security Licence (Unarmed Guard, Crowd Control, Control Room and Monitoring)

Working with children check (employee) or willing to apply

Herramientas

Microsoft Office

Descripción del empleo

We currently have an exciting opportunity for an enthusiastic customer and safety-focused Control Room Operator. Reporting to the Security Manager, the purpose of the Control Room Operator position is to provide for the safety and security of persons, premises, and assets of the site, whilst providing exceptional customer service to all our customers and stakeholders.

Remuneration: Base rate of $31.34 plus all penalties and built in overtime.

Location: Highly Regarded University Campus in Geelong

12-Hour Shifts | Rotating Roster (Days & Nights)

Availability: Must be available 24/7

The Security Officer responsibilities include (but not limited to):

• Provide exceptional customer service to all stakeholders
• Monitor and interrogate CCTV
• Perform unlock and lock up of access points within the site
• Alarm Monitoring
• Incident response, resolution, and reporting
• Management of contractors and visitors onsite

Skills and Experience

• VIC Security Licence (Unarmed Guard, Crowd Control, Control Room and Monitoring)
• Working with children check (employee) or willing to apply for one
• Current knowledge of work health and safety and risk management practices
• Knowledge of current industry standards and requirements
• Highly developed customer service skills
• Excellent written and oral communication skills
• Proven ability to understand, interpret and follow policies, procedures, and instructions
• High level of computer skills (including all Microsoft products)

Benefits and Culture

• Supportive and inclusive culture focused on innovative service delivery
• A professional and safe working environment
• Access to employee benefits and entitlements
• An Employee Assistance Program (EAP) that is available to employees and their families
• Emphasis on learning and development

We pay 3% above award rates

You get seven days off every fortnight and a long weekend every other week.

This is a great opportunity to join a reputable company, and work with a professional team where you will be given the opportunity to develop your career.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.