Campus Control Room Operator — 12h Shifts, 24/7

Downer Group; Geelong; Presencial; AUD 43.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee benefits and entitlements

Employee Assistance Program (EAP)

Learning and development opportunities

Descripción de la vacante

Downer Group in Geelong is seeking a Control Room Operator who is customer-focused and safety-minded to monitor premises and assets from a dedicated control room on a university campus setting.

Reporting to the Security Manager, you will respond to incidents, monitor CCTV, manage access points, and support contractors and visitors while delivering excellent service. This role offers 12-hour shifts on a rotating day/night roster with a strong culture of learning and inclusion.

Formación

• Must hold VIC Security Licence with appropriate categories.
• Working with children check (employee) or willingness to apply.
• Knowledge of work health and safety and risk management practices.
• Knowledge of current industry standards and requirements.
• Highly developed customer service skills.
• Excellent written and oral communication skills.
• Proven ability to understand, interpret and follow policies, procedures, and instructions.
• High level of computer skills (including all Microsoft products).

Responsabilidades

• Provide exceptional customer service to all stakeholders.
• Monitor and interrogate CCTV.
• Perform unlock and lock up of access points within the site.
• Alarm Monitoring.
• Incident response, resolution, and reporting.
• Management of contractors and visitors onsite.

Conocimientos

Customer service

CCTV monitoring

Access control

Alarm monitoring

Incident response

Contractor management

Excellent communication

Problem solving

Microsoft Office

Educación

VIC Security Licence (Unarmed Guard, Crowd Control, Control Room and Monitoring)

Working with children check (employee) or willing to apply

Herramientas

Microsoft Office

Descripción del empleo

Downer Group in Geelong is seeking a Control Room Operator who is customer-focused and safety-minded to monitor premises and assets from a dedicated control room on a university campus setting.

Reporting to the Security Manager, you will respond to incidents, monitor CCTV, manage access points, and support contractors and visitors while delivering excellent service. This role offers 12-hour shifts on a rotating day/night roster with a strong culture of learning and inclusion.