Contract administrator

J&A Hackett Pty Ltd; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

J&A Hackett Pty Ltd in Melbourne is seeking a Contract Administrator to manage cleaning contracts across multiple sites. The role includes hands-on cleaning when required and travel between client sites across Melbourne.

You will admin contracts, maintain records, monitor quality, and prepare quotes and invoices. A background in contract administration or similar admin work, plus a WHS awareness, is preferred.

Qualifications

• Experience in contract administration or a similar administrative role.
• Strong attention to detail and good organisational skills.
• Proficiency in Microsoft Excel and Word.
• Current driver's licence and reliable transport.
• Willingness and availability to perform hands-on cleaning as needed.

Responsibilities

• Administer client cleaning contracts, including set-up, renewals, variations and scope changes.
• Maintain contract registers, site specifications, cleaning schedules and records.
• Monitor service quality and client satisfaction and follow up on feedback.
• Carry out site inspections and quality audits, and keep inspection reports.
• Prepare quotes and invoices, reconcile timesheets and track contract budgets.
• Keep WHS documents, insurances and site inductions up to date.
• Liaise with office managers, homeowners, property managers, suppliers and cleaning staff.
• Order and track cleaning supplies and equipment.
• Provide hands-on cleaning when required.

Skills

Contract administration

Attention to detail

Organisational skills

Communication

Driver's licence

Education

Business/Administration qualification

Tools

Microsoft Excel

Microsoft Word

Job description

J&A Hackett is an established Melbourne cleaning company providing reliable, high-quality cleaning services to commercial offices and residential clients across Melbourne. We're known for attention to detail, consistent service and long-term client relationships. As our business grows, we're looking for a capable Contract Administrator to join our team.

The role

In this role of 40 hours per week, you'll manage the administration of our cleaning contracts across multiple office and residential sites. Because we're a hands-on team, you'll also help with cleaning when needed, such as covering staff absences, doing one-off or deep cleans, or supporting new client start-ups.

Key responsibilities

• Administer client cleaning contracts, including set-up, renewals, variations and scope changes
• Maintain contract registers, site specifications, cleaning schedules and records
• Monitor service quality and client satisfaction, and follow up on feedback and complaints
• Carry out site inspections and quality audits, and keep inspection reports
• Prepare quotes and invoices, reconcile timesheets and track contract budgets
• Keep WHS documents, insurances and site inductions up to date
• Liaise with office managers, homeowners, property managers, suppliers and cleaning staff
• Order and track cleaning supplies and equipment
• Provide hands-on cleaning when required
• Experience in contract administration or a similar administrative role, ideally in cleaning, facilities or property services
• Strong attention to detail and good organisational skills
• Clear written and verbal communication, and confidence dealing with clients
• Proficiency in Microsoft Office, particularly Excel and Word
• Your own reliable transport and a current driver's licence, as the role involves regular travel between client sites across Melbourne
• Willingness and availability to do hands-on cleaning as and when required, including some early mornings, evenings or weekends
• A current National Police Check, or willingness to obtain one
• Knowledge of WHS requirements in the cleaning industry
• A qualification in business, administration or a related field

J&A Hackett is an equal opportunity employer.