Continuous Improvement Leader - Maximum Term Contract

Style Up; Victoria; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Barwon Water is seeking a Continuous Improvement Leader to shape how the Customer Centre operates, partnering with frontline teams, process owners and subject matter experts to co-design and implement initiatives that improve customer outcomes, employee experience and operational performance.

You will own the improvements for the team, facilitate workshops, investigate problems, and drive implementation with strong stakeholder engagement. This is a maximum term contract until June 2028.

Qualifications

• Experience delivering process improvement or transformation initiatives.
• Strong facilitation and stakeholder management skills.
• Ability to map processes and implement changes end-to-end.
• Comfort with ambiguity and working across teams.

Responsibilities

• Co-design and implement improvement initiatives with frontline teams.
• Facilitate workshops and drive changes to embed new processes.
• Analyse operations data to identify inefficiencies and opportunities.
• Collaborate with subject matter experts to align operating model with customer outcomes.

Education

Business, process improvement, project management qualifications

Job description

About The Role

As Continuous Improvement Leader, you’ll play an important role in shaping how the Customer Centre operates into the future. By working alongside frontline teams, process owners and subject matter experts, you will co-design and implement improvement initiatives that strengthen customer outcomes, employee experience and operational performance.

As you implement changes to the operating model, first by identification then evolution of processes, responsibilities and ways of working. You’ll design, plan and roll out changes aimed at reducing inefficiencies by embedding clearer, more sustainable processes.

This is a hands‑on delivery role, and you will have ownership of the improvements for the team. You’ll facilitate workshops and bring people together around solutions, investigating problems, and actively drive improvements through to implementation. Bringing influence and effective stakeholder engagement will be key to seeing change enacted.

This is a maximum term contract until June 2028.

About You

You’re a practical and collaborative continuous improvement professional who thrives working with teams to solve real operational problems. You’re comfortable in ambiguity, with skills to identify process and operating model changes, and translate ideas into improvements that work in practice.

You’re a big picture thinker who can work operationally. One day you may be influencing stakeholders or contributing operational insights to a major project; the next, you may be mapping a process, working through a problem with frontline employees or developing the documentation needed to embed a new way of working.

You will bring strong facilitation, process analysis and stakeholder‑management skills, together with experience co‑designing and implementing improvements across organisational boundaries. Importantly, you are not someone who stops at recommendations. You take ownership, follow through and enjoy being responsible for the doing.

Relevant qualifications in business, process improvement, project management or a related discipline will be valued, as will demonstrated experience delivering process improvement, operational change or transformation initiatives.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic, and environmental prosperity.

We’re committed to our people and provide flexible working arrangements in line with business needs.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

The National Indigenous Times acknowledges and pays respect to past and present Traditional Custodians and Elders of this nation. We recognise Aboriginal Community's continuing connection to their lands, waters and stories and acknowledge that sovereignty has never been ceded.