Improvement Coordinator

SA Water Careers; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

SA Water is seeking an Improvement Coordinator to join the Operations and Maintenance team on an 18-month maximum term contract. You will identify and deliver process improvement initiatives to standardise ways of working and support efficient, sustainable operations across the business.

Thrive in a collaborative, fast-paced environment, driving results and continuous learning while engaging diverse stakeholders and embedding a culture of service excellence.

Qualifications

• Tertiary qualifications or equivalent experience in Lean Process Improvement.
• Strong experience in business process improvement, including process mapping, Lean, Six Sigma.
• Excellent stakeholder engagement and influencing skills.
• Strong communication and facilitation skills to engage operational teams.

Responsibilities

• Collaborate with stakeholders to document current processes and identify improvement opportunities.
• Apply Lean and continuous improvement methods to design future-state processes.
• Lead cross-functional improvement initiatives across multiple teams.
• Conduct end-to-end process analyses and redesign workflows.
• Build continuous improvement capability through training and embedding service excellence.
• Engage delivery teams via field visits to capture operational insights.

Skills

Lean Process Improvement

Stakeholder Engagement

Data Analysis

Change Management

Education

Tertiary qualifications in Lean/Process Improvement

Tools

Enterprise Systems

Job description

About the Company

At SA Water, our work sustains life. Every day, we deliver safe, reliable water and wastewater services to more than 1.8 million South Australians, supporting healthy communities across our state.

Behind this essential service are people who care. From engineering and science to construction, digital, operations and customer experience, every role plays a part. We bring our authentic selves to work, driven by purpose, supporting one another to deliver work that truly matters.

About the job

We are seeking an Improvement Coordinator to join our Operations and Maintenance team on an 18-month maximum term contract. In this role, you'll play a key part in identifying and delivering process improvement initiatives that standardise ways of working and support the delivery of efficient and sustainable operations across our business.

About the Person

We're looking for someone who thrives in a collaborative, fast-paced environment and is driven by results and continuous learning.

About Operations and Maintenance

Operations and Maintenance (O&M) is where our essential services come to life. Our teams operate and maintain water and wastewater infrastructure right across South Australia, ensuring we continue to deliver services that communities rely on every day.

Working in O&M means hands-on, meaningful work running treatment plants, maintaining critical assets, responding to faults, and solving real-world problems. Depending on the role, this may include rostered hours, on-call responsibilities, or weekend work.

Be part of a safety-first, people-focused team where experience is valued, learning is supported, and everyone knows their work matters today and for the future of South Australia.

Key responsibilities will include:

• Collaborate closely with business stakeholders, SMEs and teams to document current business processes and identify improvement opportunities.
• Use Lean and continuous improvement methodologies to recommend and implement future-state processes that drive operational efficiency.
• Leverage Data to Identify and Prioritize Improvement Opportunities through collaborate with data and technology teams to translate insights into actionable opportunities.
• Lead Cross-Functional Process Improvement Initiatives and drive medium-sized process improvement efforts that involve multiple departments or operational teams.
• Conduct End-to-End Process Analysis through the mapping, analysis, and redesign of workflows that span several functions or systems.
• Build continuous improvement capability by promoting successful initiatives, delivering training, and embedding a culture of service excellence.
• Actively engage stakeholders to ensure alignment and buy-in, and influence prioritisation and investment in improvement opportunities.
• Conduct field visits and liaise regularly with delivery teams to capture operational intelligence and uncover practical, impactful improvements.

Your success in this role will come from:

• Tertiary qualifications or equivalent experience in Lean Process Improvement.
• Strong experience in business process improvement (e.g. process mapping, Lean, Six Sigma).
• Excellent stakeholder engagement and influencing skills, with a proven ability to negotiate and build trusted relationships.
• Strong communication and facilitation skills to engage operational teams and drive shared outcomes.

Desirable:

• Working knowledge of operational business processes and enterprise systems.
• Experience supporting or delivering large-scale improvement initiatives in field-based or asset-intensive environments.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities.

Learn more about the water industry at careersinwater.com.au

Further information can be found in the attached PD - Improvement Coordinator

Applications close 4pm on 18 November 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.