Change Manager

Yarra Valley Water; Melbourne; Hybrid; AUD 142,193 - 173,792; Full time

Benefits offered by this job

Flexible working arrangements

Free on-site parking

14 weeks paid parental leave

15 days paid personal leave

Job summary

A major water utility provider in Melbourne is seeking a Change Manager for a 2-year maximum-term role. This position involves leading change management initiatives for customer projects, driving engagement, and ensuring the smooth adoption of new systems. The ideal candidate will have a track record in change management, particularly in technology implementations, along with strong interpersonal and analytical skills. This role offers a total remuneration package of A$157,993, including 12% superannuation, and flexible working arrangements.

Qualifications

• Extensive experience in change management with a track record of leading large-scale digital transformations.
• Experience managing technology implementations, especially in customer service or similar environments.

Responsibilities

• Lead end-to-end change initiatives, anticipating impacts on people and processes.
• Develop and execute change strategies including communication and training.
• Conduct impact assessments, risk analysis, and mitigation strategies.

Skills

Change management

Stakeholder engagement

Analytical skills

Communication skills

Agile methodologies

Education

Bachelor's degree in Business, HR, IT, or related fields

Change management certification (Prosci, APMG, etc.)

Job description

Overview

Join Yarra Valley Water as a Change Manager on a 2-year maximum-term opportunity within the Customer Transformation and Technology team. Lead change management initiatives for large-scale customer projects, driving adaptability, engagement, and continuous improvement across internal and external stakeholders.

Base pay range

A$157,993.00/yr - A$157,993.00/yr

• 2-Year Maximum-Term, Full-Time opportunity
• Organisation with an award-winning culture that values diversity and inclusion
• $157,993 Total Remuneration Package (inclusive of 12% superannuation)

About us

We are one of Australia's largest water utilities serving a large population with essential water and sanitation services. Our culture is inclusive, collaborative, and flexible, supporting growth and development. We are committed to reconciliation and supporting Traditional Owners/Custodians in water and land management.

The Role

This role coordinates and executes change management initiatives within the Customer Transformation and Technology team. You will support the deployment of systems such as Works Portal and Land Development, engaging stakeholders from frontline teams to executives, developing tailored change strategies, and ensuring adoption.

Key Responsibilities

• Lead Change Delivery: Drive end-to-end change initiatives, including implementation and ongoing support of Works Portal and Land Development, anticipating impacts on people and processes.
• Develop & Execute Change Strategies: Craft plans and support execution of communications, training, and stakeholder engagement.
• Stakeholder Engagement: Build trust-based relationships across all levels, including external partners.
• Assess Impact & Readiness: Conduct impact assessments, risk analysis, and mitigation strategies.
• Training & Communication: Design and deliver programs to promote adoption and reduce resistance.
• Cultivate a Continuous Improvement Culture: Identify opportunities for process and systems enhancements.
• Deliver required change management artefacts and materials for core projects.
• Provide input and attend project Steering Committees when required.

About You

• Extensive experience in change management with a track record of leading large-scale digital transformations.
• Experience managing technology implementations, especially in customer service, field services or similar environments.
• Bachelor's degree in Business, HR, IT, or related fields.
• Change management certification such as Prosci, APMG, or equivalent.
• Exceptional interpersonal, communication, and stakeholder engagement skills.
• Strong analytical and problem-solving abilities.
• Familiarity with Agile methodologies and ways of working.
• Proven leadership skills across cross-functional teams.

Key Skills

• Experience managing change in large-scale digital transformation and complex cybersecurity projects.
• Influencing large teams through security and infrastructure upgrades.
• Developing and applying effective change management strategies and impact assessments.
• Translating technical concepts for non-technical stakeholders.
• Building relationships across all levels, including senior management.
• Managing project risks and ensuring timely delivery.

Benefits & Perks

• $157,993 Total Remuneration Package inclusive of 12% superannuation
• Flexible working arrangements with a hybrid playbook
• Free on-site parking with on-site café at Mitcham office
• 14 weeks paid parental leave
• 15 days paid personal leave for caring, wellbeing, mental health, or menopause
• Opportunity to swap certain public holidays for paid leave

How to apply

Applications should include a supporting Cover Letter and Resume. Closing date: Thursday, 18th September 2025. This position is open to both Yarra Valley Water employees and external applicants. We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and diverse communities. For accessibility or reasonable adjustments, contact 03 9872 2542 or [e-mail]. For recruitment questions, contact [e-mail].

Successful applicants must be eligible to work in Australia and may require information for pre-employment checks (e.g., Police Check or AusCheck).