Contact Centre Sales Agent

RPMGlobal; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free gym

Subsidised fitness classes

Discounted travel

Health insurance

Accommodation

Tours

Dining

Hybrid work Fridays

Job summary

Hamilton Island is seeking a Sales Agent for the Contact Centre Reservations Team in Sydney, working from St Leonards with hybrid options and Fridays from home. You will convert enquiries into bookings and recommend accommodation, packages, tours, and dining.

You’ll contribute to meeting sales KPIs, uphold guest experience standards, and collaborate with Trade Partners to ensure seamless service delivery. Ideal for a sales-focused travel professional.

Qualifications

• 1 year minimum experience in a sales-based travel industry role.
• Call centre or contact centre experience desirable.
• Strong written and verbal communication skills.
• Ability to meet sales targets and KPIs.

Responsibilities

• Convert enquiries into bookings via phone, email, and live chat.
• Provide personalised recommendations and tailor guest experiences.
• Maximise revenue through high call conversion rates.
• Build relationships with trade partners and internal teams.

Skills

Sales experience

Call centre experience

Customer service

MS Office

Education

Tertiary travel qualification

Tools

Microsoft Office

Job description

CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations Team

St Leonards Office | Hybrid (Work from home Fridays)

Hamilton Island is seeking an enthusiastic and sales-driven Contact Centre Sales Agent to join our high-performing Reservations Team in Sydney. If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move.

Based in our St Leonards office, you’ll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island.

Why you'll love working with us

• Work-life balance - enjoy a hybrid model with the option to work from home on Fridays


• A vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they do


• Convenient office location - just a short walk from St Leonards Station and the Crows Nest Metro


• Onsite perks - free gym and subsidised fitness classes to keep you feeling your best


• Exclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton Island

Where you'll make an impact

• Converting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channels


• Using your product knowledge to tailor guest experiences and recommend accommodation, packages, tours, and dining


• Maximising revenue through strong call conversion rates and meeting individual sales KPIs


• Building relationships with key trade partners and internal teams to ensure seamless service delivery


• Keeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current information


• Supporting the wider Contact Centre team with ad hoc administration tasks as needed

What we're looking for

You're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience. With your strong attention to detail and positive energy, you’ll thrive in a fast-paced, team-oriented environment that rewards initiative and drive.

To be successful, you will need:

• Minimum 1 year experience in a sales-based travel industry role (Desirable)


• Contact/Call Centre experience (Desirable)


• Tertiary travel qualification (Desirable)


• Demonstrated ability to meet sales targets and KPIs


• High level of written and verbal communication skills


• Strong customer service mindset and a passion for delivering outstanding results


• Proficiency in Microsoft Office and ability to learn new systems quickly


• Flexibility, adaptability, and the ability to work under pressure in a fast-changing environment

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now!