Sales Consultant - Island Based

Sealink-Whitsundays; Airlie Beach; On-site; AUD 55,000 - 82,000; Full time

Job summary

SeaLink Whitsundays on Hayman Island is seeking a friendly Sales Consultant to promote our eco tours, adventures and experiences, and to maximise bookings.

Join a fast-paced, luxury island operation and work with a small team to ensure seamless sales, reservations and guest check-in, delivering five-star service.

Ideal candidates have travel and tourism sales experience, a current driver's license, and are willing to live on island and work a rotational roster.

Qualifications

• Min 1 year's experience in travel and tourism sales.
• Experience in booking systems and CRM software.
• Current driver's license.
• Willingness to work a rotational roster.
• The ability to live on Island.

Responsibilities

• Promote exceptional experiences and showcase product offerings.
• Maximise sales opportunities for the division.
• Ensure seamless sales, reservations and check-in processes.
• Provide outstanding guest interaction and achieve results.
• Build strong relationships with Hayman and internal stakeholders.
• Collaborate with all departments to optimise guest experience and objectives.
• Be agile to adapt to operational changes and deliver optimum outcomes.

Skills

Customer Service

Organizational

Communication

Problem-solving

Agility

Technology Proficiency

Tools

Booking systems

CRM software

Job description

Be part of what makes the experience exceptional

Work and Live in Paradise

National Tourism Award Winning Company

About the Role

Located on luxurious Hayman Island in the heart of the Whitsundays, our Hayman Sales Consultants form part of the SeaLink Whitsundays division of Sealink Marine and Tourism - Australia's largest Marine and Tourism company, incorporating Red Cat Adventures and Whitsunday Jet skis. This is a fast paced, dynamic and innovative division operating tours 364 days of the year.

Our Hayman Sales Consultants are pivotal to ensuring an exceptional guest experience each and every time on the diverse range of eco tours, adventures and activities available as part of our experience offerings to Hayman Island.

Working as part of a small team this role will to promote exceptional experiences, showcase the range of product offerings available and maximize sales opportunities for the division. Ensuring the sales, reservations and check-in process is seamless to effectively and efficiently provide the ultimate guest interaction and achieve results.

Building effective relationships with both Hayman and internal stakeholders, this role works collaboratively with all departments to ensure the ultimate guest experience and the achievement of operational objectives. The agility of this role is essential to its succe

About You

A passionate "people person" (preferably with local knowledge) enthusiastic about the quality of our products and creating exceptional guest experiences in Adventure Tourism. Excited by the opportunity to work with a National Company as part of a Global entity. Achievement orientated with a commitment to delivering results while enjoying island life. Well-presented and aligned to the expectations of a luxury resort. If this sounds like you:

Required skills:

• Customer Service: A focus on delivering an energetic and friendly five-star service. Exceptional guest experience is essential each and every time.
• Organizational:The ability to manage multiple responsibilities to meet required deadlines efficiently and effectively
• Communication: Excellent verbal and written communication skills to interact professionally with managers, customers, and stakeholders.
• Problem-solving skills: Proven capability to anticipate issues, identify solutions, and resolve problems.
• Agility- To adapt to operational changes with innovative solutions to achieve the optimum outcome for both guests and the division
• Technology Proficiency:Advanced skills in MS Office (Word, Excel, PowerPoint, Reservation booking systems and CRM software and familiar with online communication tools

Essential:

• Min 1 years' experience in travel and tourism sales
• Experience in booking systems and CRM software
• Current driver's license
• Willingness to work a rotational roster
• The ability to live on Island

About Us

SeaLink Whitsundays is part of SeaLink Marine & Tourism which operates nationally recognized brands that connects travelers from around Australia and the world to our most iconic destinations, holidays and experiences. Carrying more than eight million customers annually, SeaLink Marine & Tourism is one of Australia’s largest tourism and transport operators delivering brilliant customer experiences.

SeaLink Marine & Tourism is part of theKelsian Group- Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.