Consumer Key Account Manager - Pharmacy

Galderma Prod Canada; North Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Parental leave

Hybrid work

Dermatology treatments

Job summary

Galderma ANZ is hiring a Key Account Manager to lead strategic customer activations and grow the dermatology portfolio. You will build strong relationships, plan integrated activations, and partner with the National Field Sales Manager to implement account strategies.

The role offers a permanent, full-time position with one day per week work-from-home and a collaborative, results-driven environment focused on growth and category leadership in dermatology products.

Qualifications

• Bachelor's degree or equivalent required.
• At least 3 years KAM experience in FMCG or pharmaceutical industries.
• Experience with P&L at customer level is desirable.
• Proficient in Circana and IQVIA databases.

Responsibilities

• Drive year-on-year sales growth and profitable growth for assigned customers.
• Forecast customer needs and propose investment levels during planning.
• Negotiate and establish trading terms per agreed conditions.
• Provide performance updates against KPI's and ROI analyses.

Skills

Key Account Management

Forecasting

Negotiation

P&L management

Education

Bachelor's degree or equivalent

Tools

Circana

IQVIA

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

Our Story

At Galderma, we're advancing dermatology for every skin story.

As the pure-play dermatology leader in 90+ countries, we deliver science-based innovation across Injectable Aesthetics , Dermatological Skincare , and Therapeutic Dermatology . Our portfolio includes trusted brands like Cetaphil, Benzac, Alastin and more.

Galderma ANZ has proudly been recognised as a Great Place to Work® 2025

About the Job

We are seeking a Key Account Manager to join our Pharmacy team based in North Sydney. This is a permanent, full time position, with one day per week working from home.

In this role you will develop, plan, and implement integrated customer activations to drive year on year sales and profitable growth in current and new business opportunities. Building & maintaining strong business relationships and expanding reach into new channels and customers, as we strive for category leadership both on & off shelf to maximise results.

You will work closely with the Galderma brand and category team and directly with the National Field Sales Manager to provide direction and leadership in implementing key account strategies to drive excellence in account execution.

Key Responsibilities

• Achievement of annual Sales Growth and Trade Promotional Spend for assigned customers.
• Own customer forecasting & propose required investment levels during annual Brand and Account Planning process.
• Negotiate & establish Account Trading Terms and ensure compliance to agreed terms.
• Regularly provide performance updates vs set account KPI's, including scan results, ex-factory tracking & IMS performance
• Manage total trade spend in assigned accounts to targeted investment levels.
• Work with support of business analyst to monitor promotional effectiveness, analyse ROI and adjust plans accordingly throughout year.
• Prepare customer presentations and reviews and communicate review outcomes to the business.
• Monitor assigned wholesaler inventory levels and anticipate & correct shortfalls.
• Work closely with brand team to implement national campaigns at account level.

Ideally you will have

• Bachelor's degree or equivalent
• Proficient in the use of Circana and IQVIA databases
• At least 3 years Key Account Management experience in the FMCG & or pharmaceutical industry. Health & Beauty, pharmacy, and grocery channel experience ideal but not mandatory
• Management of P&L at customer level

What we offer in return

• Career development opportunities
• Paid parental leave
• Additional leave to celebrate your birthday
• Flexible hybrid work policy
• Dermatology treatments from Galderma's world-leading aesthetics portfolio, twice per year
• Generous discounts on our premium products

Why Join Us?

You'll be joining a global dermatology leader with premium brands trusted worldwide, and a team culture built on collaboration, accountability and care.

We believe diverse perspectives help us deliver better outcomes for our customers, patients and consumers. At Galderma, our people make a difference, and we want every team member to feel supported to thrive and do their best work.