Consumer Key Account Manager - Pharmacy

Galderma Australia Ltd; North Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career development opportunities

Paid parental leave

Birthday leave

Flexible hybrid work policy

Dermatology products discount

Job summary

Galderma Australia Ltd. is seeking a dedicated Key Account Manager to join our Pharmacy team in North Sydney. This permanent, full-time role offers one day per week work from home.

You will develop and implement integrated customer activations to drive year-on-year sales and growth by expanding into new channels while maintaining strong relationships with customers. You will collaborate with the brand and category teams and report to the National Field Sales Manager to execute key account

Qualifications

• Ideally you will have Bachelor’s degree or equivalent.
• Proficient in the use of Circana and IQVIA databases.
• At least 3 years Key Account Management experience in the FMCG & or pharmaceutical industry.
• Health & Beauty, pharmacy, and grocery channel experience ideal but not mandatory.
• Management of P&L at customer level.

Responsibilities

• Achievement of annual Sales Growth and Trade Promotional Spend for assigned customers.
• Own customer forecasting & propose required investment levels during annual Brand and Account Planning process.
• Negotiate & establish Account Trading Terms and ensure compliance to agreed terms.
• Regularly provide performance updates vs set account KPI’s, including scan results, ex-factory tracking & IMS performance Manage total trade spend in assigned accounts to targeted investment levels.
• Work with support of business analyst to monitor promotional effectiveness, analyse ROI and adjust plans accordingly throughout year.
• Prepare customer presentations and reviews and communicate review outcomes to the business.
• Monitor assigned wholesaler inventory levels and anticipate & correct shortfalls.
• Work closely with brand team to implement national campaigns at account level.

Skills

Key Account Management

Circana

IQVIA

FMCG

Pharmaceutical industry

P&L management

Education

Bachelor’s degree or equivalent

Tools

Circana

IQVIA

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Our Story At Galderma, we’re advancing dermatology for every skin story. As the pure-play dermatology leader in 90+ countries, we deliver science-based innovation across Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Our portfolio includes trusted brands like Cetaphil, Benzac, Alastin and more. Galderma ANZ has proudly been recognised as a Great Place to Work® 2025

About the Job

We are seeking a Key Account Manager to join our Pharmacy team based in North Sydney. This is a permanent, full time position, with one day per week working from home. In this role you will develop, plan, and implement integrated customer activations to drive year on year sales and profitable growth in current and new business opportunities. Building & maintaining strong business relationships and expanding reach into new channels and customers, as we strive for category leadership both on & off shelf to maximise results. You will work closely with the Galderma brand and category team and directly with the National Field Sales Manager to provide direction and leadership in implementing key account strategies to drive excellence in account execution.

Key Responsibilities

• Achievement of annual Sales Growth and Trade Promotional Spend for assigned customers.
• Own customer forecasting & propose required investment levels during annual Brand and Account Planning process.
• Negotiate & establish Account Trading Terms and ensure compliance to agreed terms.
• Regularly provide performance updates vs set account KPI’s, including scan results, ex-factory tracking & IMS performance Manage total trade spend in assigned accounts to targeted investment levels.
• Work with support of business analyst to monitor promotional effectiveness, analyse ROI and adjust plans accordingly throughout year.
• Prepare customer presentations and reviews and communicate review outcomes to the business.
• Monitor assigned wholesaler inventory levels and anticipate & correct shortfalls.
• Work closely with brand team to implement national campaigns at account level.

Qualifications

• Ideally you will have Bachelor’s degree or equivalent
• Proficient in the use of Circana and IQVIA databases
• At least 3 years Key Account Management experience in the FMCG & or pharmaceutical industry.
• Health & Beauty, pharmacy, and grocery channel experience ideal but not mandatory
• Management of P&L at customer level

What we offer in return

We offer a competitive package, along with benefits designed to support your growth and wellbeing, including:

• Career development opportunities
• Paid parental leave
• Additional leave to celebrate your birthday
• Flexible hybrid work policy
• Dermatology treatments from Galderma’s world-leading aesthetics portfolio, twice per year
• Generous discounts on our premium products

Why Join Us?

You’ll be joining a global dermatology leader with premium brands trusted worldwide, and a team culture built on collaboration, accountability and care. We believe diverse perspectives help us deliver better outcomes for our customers, patients and consumers. At Galderma, our people make a difference, and we want every team member to feel supported to thrive and do their best work.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers