Construction SaaS Onboarding Specialist

JACK App; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Close-knit team culture

Health & wellness activities

Breakout spaces and games room

Growth opportunities

Job summary

JACK App, a construction technology platform headquartered in Adelaide, is seeking a Client Onboarding Specialist to guide new customers from sale through to active use. You will tailor the platform to each client's operations and coordinate data migration with our offshore team.

You will run discovery calls, deliver live training, track activation milestones, and hand over fully activated clients to the Account Manager, while feeding feedback to improve the product and process.

Qualifications

• Experience in a residential building environment or admin/ops role.
• Strong communication and customer-service mindset.
• Comfort with SaaS platforms and CRM systems.
• Careful data handling with high accuracy.

Responsibilities

• Run discovery calls with new clients and configure JACK App to match their needs.
• Coordinate data migration with offshore team.
• Deliver hands-on live training sessions with clients.
• Track implementation against activation milestones and provide support where needed.
• Handover activated clients to the Account Manager with a clear summary.
• Share client feedback and onboarding insights to improve the platform and process.
• Leverage residential construction knowledge to guide builders toward smarter workflows.

Skills

Residential building exp

CRM proficiency

Training delivery

Communication

SaaS familiarity

Data accuracy

Attention to detail

Adaptability

Tools

CRM software

SaaS platforms

Job description

JACK App, a construction technology platform headquartered in Adelaide, is seeking a Client Onboarding Specialist to guide new customers from sale through to active use. You will tailor the platform to each client's operations and coordinate data migration with our offshore team.

You will run discovery calls, deliver live training, track activation milestones, and hand over fully activated clients to the Account Manager, while feeding feedback to improve the product and process.