Onboarding & Training Specialist - Hybrid SaaS Adoption

carsales; Victoria; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Best Workplace Australia

24 weeks paid parental leave (primary)

4 weeks parental leave (secondary)

Gender-affirming care leave

Hackathons

Wellbeing initiatives

Flexible working

Job summary

carsales is seeking an Onboarding Specialist to deliver a seamless onboarding experience for new clients, guiding them from contract signing through successful adoption of our SaaS platform.

You will train users, coordinate onboarding activities and work with Integrations and Product teams to ensure fast value realisation and high user adoption. Flexible, hybrid work is available with a focus on customer success and continuous improvement.

Qualifications

• Proven experience delivering onboarding and training for SaaS products.
• Ability to manage multiple client onboarding projects and achieve milestones.
• Strong communication and presentation skills for varying user levels.
• Experience maintaining CRM records and onboarding documentation.
• Experience collaborating across Sales, Customer Success and Product teams.

Responsibilities

• Own end-to-end onboarding for new clients from contract to go-live.
• Deliver engaging product training tailored to client needs and packages.
• Onboard users to new products and manage re-engagement programs.
• Act as primary onboarding contact, manage expectations and guidance.
• Coordinate activities, track milestones and ensure delivery standards.
• Collaborate with Integrations to facilitate system connectivity and progress.
• Maintain onboarding CRM records and client communications.
• Identify improvements to onboarding processes and time-to-value.
• Support CSM teams with re-engagement training and adoption sessions.
• Facilitate smooth handovers to Customer Success teams.

Skills

Onboarding

Training

CRM systems

Project coordination

SaaS knowledge

Communication

Education

Tertiary qualification in Business/Commerce

Tools

CRM software

Job description

carsales is seeking an Onboarding Specialist to deliver a seamless onboarding experience for new clients, guiding them from contract signing through successful adoption of our SaaS platform.

You will train users, coordinate onboarding activities and work with Integrations and Product teams to ensure fast value realisation and high user adoption. Flexible, hybrid work is available with a focus on customer success and continuous improvement.