Constituent Services & Engagement Manager

Office of Jayne Stinson MP; Adelaide; On-site; AUD 87,000 - 96,000; Full time

Job summary

Office of Jayne Stinson MP in Adelaide, SA is seeking a Constituent Manager to listen to constituents, manage casework, build cross-government relationships and coordinate community engagement. The role blends administration, advocacy and outreach in a fast-paced parliamentary office.

We value sound judgement, excellent people skills and the ability to use CRM systems and AI tools to boost efficiency. Previous parliamentary experience is not required but enthusiasm for public service is

Qualifications

• Listen to constituents and understand concerns to resolve issues
• Build relationships across government, community groups and businesses
• Write professional correspondence and maintain accurate case notes
• Identify emerging community concerns and coordinate outreach activities

Responsibilities

• Manage constituent enquiries and casework from initial contact through to resolution
• Build and maintain productive relationships across all levels of government and community groups
• Write professional correspondence with ease
• Maintain accurate records and case notes using a CRM system
• Identify emerging community concerns, trends and opportunities
• Coordinate community forums, meetings and outreach activities

Skills

Active listening

People skills

Written & verbal communication

Organisational skills

Problem solving

Judgement

Interest in public policy

Tools

CRM system

AI tools for efficiency

Job description

Office of Jayne Stinson MP in Adelaide, SA is seeking a Constituent Manager to listen to constituents, manage casework, build cross-government relationships and coordinate community engagement. The role blends administration, advocacy and outreach in a fast-paced parliamentary office.

We value sound judgement, excellent people skills and the ability to use CRM systems and AI tools to boost efficiency. Previous parliamentary experience is not required but enthusiasm for public service is