Constituent Manager

Office of Jayne Stinson MP; Adelaide; Vor Ort; AUD 87.000 - 96.000; Vollzeit

Zusammenfassung

Office of Jayne Stinson MP in Adelaide, SA is seeking a Constituent Manager to listen to constituents, manage casework, build cross-government relationships and coordinate community engagement. The role blends administration, advocacy and outreach in a fast-paced parliamentary office.

We value sound judgement, excellent people skills and the ability to use CRM systems and AI tools to boost efficiency. Previous parliamentary experience is not required but enthusiasm for public service is

Qualifikationen

• Listen to constituents and understand concerns to resolve issues
• Build relationships across government, community groups and businesses
• Write professional correspondence and maintain accurate case notes
• Identify emerging community concerns and coordinate outreach activities

Aufgaben

• Manage constituent enquiries and casework from initial contact through to resolution
• Build and maintain productive relationships across all levels of government and community groups
• Write professional correspondence with ease
• Maintain accurate records and case notes using a CRM system
• Identify emerging community concerns, trends and opportunities
• Coordinate community forums, meetings and outreach activities

Kenntnisse

Active listening

People skills

Written & verbal communication

Organisational skills

Problem solving

Judgement

Interest in public policy

Tools

CRM system

AI tools for efficiency

Jobbeschreibung

Badcoe Electorate Office | Full Time | Plympton, South Australia

Do you thrive on helping people navigate challenges, solve problems and achieve outcomes? Are you organised, proactive and able to connect with people from all walks of life?

The Member for Badcoe is seeking an outstanding Constituent Manager to join her close-knit team. This role offers the chance to make a real difference in the lives of local people by providing prompt, professional support.

About the Role

As Constituent Manager, you will be trusted to listen to people’s concerns, understand complex situations and work with the MP to help achieve practical outcomes.

You will also help the MP identify emerging local issues and devise strategies that best support her community’s needs.

This position combines customer service, advocacy, administration, community engagement and event co-ordination in a fast-paced and highly varied environment.

Previous parliamentary or government experience is not required. We are looking for someone with sound judgement, excellent people skills and a demonstrated ability to help others.

• Manage constituent enquiries and casework from initial contact through to resolution
• Build and maintain productive relationships across all levels of government, as well as community groups and local businesses
• Write professional correspondence with ease
• Maintain accurate records and case notes using a CRM system
• Identify emerging community concerns, trends and opportunities
• Coordinate community forums, one-on-one meetings and outreach activities

About You

The ideal candidate will:

• Have a genuine interest in local people, the capacity to truly listen and a dedication to achieving practical outcomes
• Be comfortable engaging with people experiencing difficult or stressful situations
• Have excellent written and verbal communication skills, both externally and within the team
• Be highly organised and efficient
• Demonstrate strong problem-solving and critical-thinking skills, while showing initiative and sound judgement
• Be aware of current affairs and interested in local issues
• Embrace new technology and use AI tools to boost efficiency and service delivery
• Work collaboratively in a small team while also managing their own workload

What We Offer

• The opportunity to make a genuine difference for local people, alongside the MP
• Diverse and meaningful work where no two days are the same
• Significant responsibility and autonomy within a supportive team
• Exposure to the fast-paced world of government, current affairs and public policy
• Salary of $86,648 - $96,347

We welcome applications from candidates with diverse backgrounds and experiences who are passionate about serving the community.

Applications should be received no later than Friday 8 November at 3pm.