Connections Officer - Customer Solutions

SA Power Networks; Port Pirie; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

1-year fixed term contract

Flexible working arrangements

13% superannuation

Electricity reimbursements

Leave loading on annual leave

Income protection

Parental leave

Corporate discounts

Volunteering leave

Job summary

SA Power Networks is seeking a Connections Officer to support customers and projects across the Mid North and Yorke Peninsula, based from Port Pirie or Clare depots. You will assess electrical connection needs, scope minor projects, and prepare designs, drawings and customer offers to move work from enquiry to completion.

Working with customers, electrical contractors and internal teams, you’ll coordinate approvals, monitor costs and timeframes, and ensure compliance with technical and

Qualifications

• Electrical trade certificate or equivalent level of skills and knowledge
• Minimum two years’ experience in a related position
• Current driver’s licence
• Strong written, verbal and interpersonal communication skills
• Ability to provide responsive customer service and keep customers informed
• Technical design, analytical problem-solving and project coordination skills

Responsibilities

• Assess customer and technical requirements for new connections, alterations, isolations and abolishments
• Scope and coordinate minor projects, preparing estimates, designs, drawings and customer offers
• Coordinate work with customers, electrical contractors and internal delivery teams
• Manage projects from enquiry to completion, including approvals, costs and timeframes
• Keep customers informed and ensure compliance with standards and regulations
• Deliver timely, cost-effective connection solutions and a positive customer experience

Skills

Customer service

Communication

Project coordination

Problem solving

Stakeholder management

Independent work

Education

Electrical trade certificate

Tools

SAP

Microsoft Office

Technical design software

Job description

About the role

The Connections North team within Customer Solutions is looking for a Connections Officer to support customers and projects across the Mid North & Yorke Peninsula regions. We welcome applications from candidates who can work locally from the Port Pirie or Clare depots.

As a Connections Officer, you’ll assess customer and technical requirements for new connections, alterations, isolations and abolishments. You’ll scope and coordinate minor projects, preparing estimates, designs, drawings, customer offers and documentation.

Working with customers, electrical contractors, builders and internal delivery teams, you’ll manage projects from enquiry to completion. You’ll coordinate approvals, monitor costs and timeframes, keep customers informed, and ensure compliance with technical, regulatory and service standards. You’ll deliver timely, cost-effective connection solutions and a positive customer experience across the region.

Reporting to the Customer Solutions Manager, you’ll combine electrical knowledge, customer service and project coordination skills to support essential services for regional South Australian communities.

Culture & benefits

At SA Power Networks, you’ll be part of a team where our values shape how we work every day.

We keep everyone safe, collaborate with purpose, take the initiative, and rise to the challenge to deliver for our people, customers and communities.

We offer an environment that values safety above all, encourages new ideas, and supports you to grow your career while making a meaningful contribution to South Australia.

You will also enjoy:

• 1-year fixed term contract, with potential for ongoing opportunities within the business
• Flexible working arrangements and a strong focus on work-life balance
• 13% superannuation (1% above current legislated employer contributions)
• Up to $900 in electricity reimbursements each year
• 17.5% leave loading payable on annual leave
• Income Protection Coverage
• Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks)
• Corporate discounts on health insurance and gym memberships
• 1 paid day of volunteering leave
• The opportunity to work locally and make a difference in your community

About you

You’ll bring practical electrical knowledge, strong customer service skills and the ability to coordinate work across multiple customers, stakeholders and priorities. You’ll be comfortable working independently, solving problems and keeping projects moving while maintaining a strong focus on safety, quality and the customer experience.

To be successful in this role, you’ll bring:

Essential:

• An electrical trade certificate, or an equivalent level of skills and knowledge gained through experience
• A minimum of two years’ experience in a related position
• A current driver’s licence
• Sound written, verbal and interpersonal communication skills
• The ability to provide responsive customer service and keep customers informed throughout the delivery of their project
• Technical design, analytical problem-solving and project coordination skills

Desirable:

• Knowledge of AS/NZS 3000, the Service and Installation Rules and other relevant electrical standards
• Experience using systems such as SAP, Microsoft Office, technical design software or customer portals
• Experience scoping or coordinating minor electrical connection projects
• Exposure to working with customers, electrical contractors, retailers or builders

About us

SA Power Networks plays a vital role in South Australia, connecting homes, businesses and communities to a safe, reliable and efficient electricity network.

We’re proud to be leading the transition to a cleaner, more sustainable energy future, working closely with communities across the state to achieve meaningful change.

Our people are at the heart of everything we do. With a collaborative culture, strong development pathways and a commitment to innovation, you’ll be supported to grow your career while making a real impact, connecting South Australians to a better energy future, today.

Diversity & inclusion

SA Power Networks is committed to creating a diverse and inclusive workplace. We welcome applications from people of all genders, ages, ethnicities and sexual orientations, and from people with disability.

We want everyone to have an accessible and inclusive recruitment experience. If you require reasonable adjustments, an application form in an alternative format or another accessible way to participate in the recruitment process, please contact [e-mail].

For more information about SA Power Networks, visit www.sapowernetworks.com.au