Conference & Events Operations Lead

Accor; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Rewarding work environment

Global hotel discounts

Job summary

Accor’s Mercure-branded property in Australia seeks a Conference Duty Manager to oversee conferences and corporate events from setup to execution. You will coordinate with kitchens, F&B, front office and maintenance to deliver top-tier guest experiences.

You will lead event teams, ensure safety and compliance, manage client expectations, and drive revenue opportunities while maintaining Accor Heartist culture. Weekend/evening shifts required.

Qualifications

• Experience in hotel conferences, banquets, events or F&B operations.
• Demonstrated leadership and team supervision skills.
• Strong customer service and client relationship abilities.
• Excellent communication, organisation and problem-solving abilities.
• Ability to manage multiple events and priorities in a fast-paced environment.
• Knowledge of conference setups, catering operations and audiovisual requirements.
• Understanding of workplace health and safety and food safety practices.
• Flexible availability for weekends, evenings, holidays and varied shifts.

Responsibilities

• Oversee daily operations of conferences, meetings, and corporate events.
• Ensure rooms are set up per event orders and client requirements.
• Perform pre-event checks and monitor events for timely delivery.
• Welcome clients and act as main point of contact during events.
• Coordinate with Kitchen, F&B, Front Office, Housekeeping, Maintenance and Sales.
• Lead and support the event team, provide coaching where needed.
• Monitor safety, compliance and post-event documentation.

Skills

Leadership

Customer service

Communication

Problem-solving

Multitasking

Education

Full working rights in Australia

Tools

AV equipment knowledge

Job description

Accor’s Mercure-branded property in Australia seeks a Conference Duty Manager to oversee conferences and corporate events from setup to execution. You will coordinate with kitchens, F&B, front office and maintenance to deliver top-tier guest experiences.

You will lead event teams, ensure safety and compliance, manage client expectations, and drive revenue opportunities while maintaining Accor Heartist culture. Weekend/evening shifts required.