Conference & Events Duty Manager — Lead Seamless Functions

Mercure; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing career and professional dev.

Rewards and discounts

Global hotel discounts

Job summary

Mercure Melbourne Doncaster is seeking a Conference Duty Manager to lead the smooth operation of conferences, meetings and corporate events. You will ensure exceptional guest service, coordinate teams, and uphold high operational standards in line with Accor Heartist culture.

You will oversee event setup, AV, catering, safety and compliance, while maintaining strong client relationships and contributing to revenue growth.

Qualifications

• :Experience in hotel conferences, banquets, events or F&B operations.
• :Australian working rights (no sponsorship).
• :Strong leadership and team supervision.
• :Excellent customer service and client management.
• :Excellent communication, organisation, and problem-solving skills.
• :Ability to manage multiple events in fast-paced environment.
• :Knowledge of conference setups, catering operations, and audiovisual requirements.
• :Flexible availability for weekends, evenings, public holidays and varied shifts.

Responsibilities

• :Oversee daily operations of conferences, meetings, seminars and corporate functions.
• :Ensure room setups align with event orders and client requirements.
• :Check layouts, AV equipment, signage, catering and overall presentation.
• :Conduct pre-event checks and ensure timely delivery of requirements.
• :Monitor events and address issues promptly.
• :Welcome organizers, delegates and VIP guests; main client contact.
• :Lead and coordinate conference/event team; allocate duties.
• :Coordinate with Kitchen, F&B, Front Office, Housekeeping, Maintenance and Sales.
• :Support training and development; promote Heartist culture.
• :Oversee catering service and dietary needs; ensure service quality.
• :Monitor safety and compliance; manage food safety practices.
• :Review event function sheets and communicate changes.
• :Monitor staffing, stock usage and costs; ensure accurate billing.
• :Complete shift handovers and incident documentation.
• :Identify efficiency and revenue opportunities.
• :Manage shift openings/closings and equipment checks.

Skills

Leadership

Customer service

Communication

Problem solving

Event management

Multitasking

AV equipment knowledge

Tools

AV equipment

Job description

Mercure Melbourne Doncaster is seeking a Conference Duty Manager to lead the smooth operation of conferences, meetings and corporate events. You will ensure exceptional guest service, coordinate teams, and uphold high operational standards in line with Accor Heartist culture.

You will oversee event setup, AV, catering, safety and compliance, while maintaining strong client relationships and contributing to revenue growth.