Conference & Events Manager

Mandala Hospitality Group; Batemans Bay; On-site; AUD 70,000 - 100,000; Full time

Job summary

Mandala Hospitality Group in Batemans Bay is seeking a dedicated Conference & Events Manager to lead the planning, execution and review of conferences and events across our properties. You will also provide guest services support as needed, ensuring memorable experiences for clients and attendees.

The role focuses on end-to-end event lifecycle from concept to post-event analysis, with opportunities to engage in sales activities and develop strong client relationships.

Qualifications

• Qualifications in event management, hospitality, marketing, or related field.
• Minimum 3 years’ experience in corporate events and weddings.
• Strong organisational and multitasking skills.
• Excellent communication and negotiation abilities.
• Experience with C&E CRM systems (IVY preferred) and Protel knowledge.

Responsibilities

• Own relationships with Conference & Event clients; create proposals, contracts and rooming blocks.
• Coordinate run sheets, track payments and ensure timely distribution.
• Manage event registration, attendee communications and on-site support.
• Upsell catering, AV equipment and premium venue spaces to maximize revenue.
• Coordinate with internal stakeholders, sponsors and partners for collaboration.
• Conduct post-event evaluations and provide reporting on funnel and KPIs.

Skills

Event planning

Coordination

Negotiation

Organisation

Communication

Sales

Education

Qualifications in event management/hospitality/marketing

Tools

IVY CRM

Protel

Job description

Mandala Hospitality Group – Batemans Bay NSW

Looking to broaden your horizons while advancing your career in some of Australia’s most stunning locations? Mandala Hotels and Resorts, a fast-growing Hotel and Resort organisation, is seeking a dedicated and experienced Conference & Events Manager to join the team at one of our established properties in Batemans Bay. Lincoln Downs Resort is a unique country retreat offering boutique rooms and suites with an outdoor pool, private lake, onsite restaurant and walking distance to Surfside Beach.

To discover more about Mandala head to: https://mandalahotels.com.au/

About the Role

Mandala Hospitality values people first. As a Conference & Events Manager, you will be responsible for overseeing all aspects of conferences plus events, as well as providing guest services support, including customer satisfaction.

This is an interesting and unique opportunity, with most of your day in Conferences & Events, with some Guest Services tasks depending on the property’s needs at the time - perfect for someone looking for variety!

As the Conference & Events Manager, you will be the driving force behind the planning, execution, and success of our diverse range of conferences and events. Your role will encompass the entire event lifecycle, from initial concept through to post-event analysis. Your creativity, attention to detail, and ability to manage multiple projects will be crucial in delivering exceptional experiences for our clients and attendees.

As a support guest services agent (when required), you’ll handle a variety of front office tasks, including taking reservations, maintaining guest accounts, whilst being passionate about creating memorable guest experiences.

What Your Days May Look Like

Own the relationships with the Conference & Event clients including creation of event proposals, contracts, and coordinate associated rooming blocks/lists, ensure run sheets are accurate + distributed in a timely manner and processing event payments in accordance with contract terms

Manage event registration, attendee communication, and on-site support, including groups Management (including quoting reactive group block allocation, rooming lists & payment terms)

Optimize event packages to appeal to different market segments (corporate, leisure, weddings, retreats) and upsell and cross-sell additional services such as catering, AV equipment, and premium venue spaces to maximize revenue

Maintain effective communication with internal stakeholders, clients, sponsors, and partners to ensure alignment and successful collaboration, and processing direct enquiries + indirect bookings, and develop and nurture strong client relationships through regular check-ins, site inspections, and tailored sales pitches

Identify and target high-value prospects, including corporate clients, wedding planners, and event organisers, and analyze market trends and competitor activity to refine sales strategies and improve conversion rates, and engage in networking opportunities, including industry forums, trade shows, and community events, to build brand awareness

Host internal weekly events meetings to ensure appropriate personnel understand the timing and nature of incoming events, and coordinate with internal teams and external vendors to ensure smooth event operations

Meet or exceed event budgets, timelines, and deliver events, including ownership of events and conference leads funnel

Work cohesively with local/national sales, and work with local & national marketing on conference & event targeted campaigns

Conduct post-event evaluations to assess the success and areas for improvement, and provide reporting and projections including event funnel, leads and end of month actuals

Ensure all events comply with legal, health, and safety regulations

This could be a full-time or part-time position.

What You’ll Bring

Qualifications in event management, hospitality, marketing, or a related field/equivalent experience

Proven experience in event planning and coordination and minimum 3 years’ experience in corporate events and weddings

Strong organisational and multitasking skills

Excellent communication and negotiation abilities

Creative problem-solving skills and attention to detail, and a self-starter with a collaborative mindset

Willingness to seek proactive sales (as well as deliver the events), and proficient in proposals and contracts

Proven track record of meeting & exceeding KPIs and targets

Experience with C&E CRMsystems (IVY preferred but not essential) and knowledge of Protel

Flexible and customer servicefocused

Ability to work flexible hours, including evenings and weekends, as required

Career growth potential and support

Supportive management and team