Concierge - QT Gold Coast

EVT - Entertainment | Ventures | Travel; Gold Coast City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

50% off dining and stays across EVT/QT

Movie tickets and Gold Class discounts

Seasonal perks at Thredbo

Rapid career growth across hotel &

Paid parental leave; volunteering

Job summary

QT Gold Coast, part of EVT, is seeking a friendly Concierge to welcome guests and enhance their stay with insider tips, seamless bookings, and QT flair. You will help guests navigate the Gold Coast, arrange dining, tours, transport, and tickets while maintaining a warm, proactive service mindset.

Ideal candidates bring guest-services experience, strong local knowledge, and a solutions-focused approach. You should be flexible to work evenings, weekends, and public holidays in a rotating roster,

Qualifications

• Experience in concierge or guest services in hospitality.
• Strong knowledge of the Gold Coast area.
• Excellent communication and professional demeanor.
• Proactive, solutions-focused approach to guest requests.
• Ability to multi-task during busy periods.
• Flexibility to work a rotating roster including evenings, weekends and holidays.
• Team player who brings energy and genuine care to every guest interaction.

Responsibilities

• Welcome and assist guests with warmth, offering local recommendations and insider knowledge of the Gold Coast.
• Arrange restaurant bookings, tours, transport, and tickets to local attractions and events.
• Manage luggage services, valet coordination, and other arrival and departure logistics.
• Respond promptly to guest requests, resolving issues or escalating where required to ensure a great outcome.
• Maintain strong knowledge of hotel facilities, promotions, and the wider Gold Coast area.
• Liaise with front office, housekeeping, and other departments to ensure a seamless guest experience.
• Maintain a well-presented concierge desk and lobby area at all times.
• Uphold hotel policies, procedures, and WHS guidelines at all times.

Skills

Guest services

Local knowledge

Communication skills

Proactive problem-solving

Multitasking

Team player

Job description

About EVT:

QT Gold Coast is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT's premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of 'unexpected and unrequested', with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

About the Role:

Just steps from Surfers Paradise beach, QT Gold Coast is a playful, design-led resort with a retro, Palm Springs-inspired spirit running through everything from the poolside Spring to our signature dining at Yamagen and Stingray.

We're looking for a Concierge who can match that energy, helping guests make the most of the Gold Coast with insider tips, seamless bookings, and that unmistakable QT flair. This role is perfect for someone who loves the local area, thrives on solving problems on the spot, and takes pride in turning a good stay into an unforgettable one.

Key Responsibilities:

• Welcome and assist guests with genuine warmth, offering local recommendations and insider knowledge of the Gold Coast.
• Arrange restaurant bookings, tours, transport, and tickets to local attractions and events.
• Manage luggage services, valet coordination, and other arrival and departure logistics.
• Respond promptly to guest requests, resolving issues or escalating where required to ensure a great outcome.
• Maintain strong knowledge of hotel facilities, promotions, and the wider Gold Coast area.
• Liaise with front office, housekeeping, and other departments to ensure a seamless guest experience.
• Maintain a well-presented concierge desk and lobby area at all times.
• Uphold hotel policies, procedures, and WH&S guidelines at all times.

What You'll Bring:

• Experience in a concierge, guest services, or similar customer-facing hospitality role is highly regarded.
• Strong local knowledge of the Gold Coast, or a genuine willingness to build it quickly.
• Excellent communication skills and a confident, professional manner.
• A proactive, solutions-focused approach to guest requests, big or small.
• Ability to multi-task and stay composed during busy periods.
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
• A team player who brings energy and genuine care to every guest interaction.

How You Work:

• Daymaker ethos — no one's too big for the small things.
• Owner's mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds and review applications as they come in - don't wait!