Concierge & Office Coordinator

ISS Facility Services (Australia); City of Melbourne; On-site; AUD 20,000 - 28,000; Part time

Job summary

ISS Facility Services (Australia) is seeking a part-time Front of House/Concierge to provide a welcoming, professional reception experience and support Melbourne office operations. The role combines concierge and reception duties with office coordination for day-to-day activities and stakeholder support.

You will manage visitor experiences, meeting room bookings, mail and deliveries, access control and travel arrangements while ensuring a safe, efficient and polished office environment.

Qualifications

• Experience in reception or front‑of‑house environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with professionalism.

Responsibilities

• Be the first point of contact for visitors, employees, contractors and suppliers.
• Maintain reception and concierge areas to a high standard.
• Manage shared inboxes and respond promptly.
• Coordinate meeting room bookings and visitor arrivals.
• Handle mail, couriers and deliveries.
• Issue and deactivate access cards and keys.
• Arrange local transport for staff and visitors.
• Support day-to-day office operations and catering coordination.
• Book business travel and liaise with travel providers.
• Process invoices and create purchase orders in ISS finance systems.

Skills

Customer service

Front desk

Communication

Multitasking

Tools

Coupa

Navision

Job description

The purpose of this role is to provide ISS customers, visitors and employees with a high-quality front-of-house and business support experience. The role combines Concierge / Reception responsibilities with office coordination activities. The incumbent is responsible for delivering professional reception services while also providing structured, ongoing administrative support to the Melbourne office and selected business stakeholders. The Concierge and Office Coordinator support occupants, manage services, and enhance the overall experience, safety, and efficiency of the building.

Job no: 541052
Work type: Part time
Location: Melbourne
Categories: Administration & Office Support

Some responsibilities of the role include but not limited to:

• Act as the first point of contact for all visitors, employees, contractors and suppliers, ensuring a professional, welcoming experience.
• Always maintain reception and concierge areas to a high presentation standard.
• Manage shared inboxes, responding promptly and professionally.
• Manage meeting room bookings, visitor arrivals, and escorting of visitors and contractors as required.
• Coordinate incoming and outgoing mail, couriers and deliveries.
• Issue, manage and deactivate staff and visitor access cards and keys.
• Arrange local transport for staff and visitors when required.
• Support day-to-day office operations including catering coordination for meetings and internal events.
• Coordinate business and office travel bookings, including liaison with travel providers and resolving booking issues and provide support as required.
• Process invoices and expense documentation through ISS systems (e.g. Coupa, Navision)
• Create and manage purchase orders within delegated limits and in line with ISS finance procedures.

Advertised: 23 Sep 2026 AUS Eastern Standard Time
Applications close: