Concierge & Facilities Assistant

ING Bank (Australia) Limited; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day

IMPACT day

Job summary

ING Bank (Australia) Limited is seeking a Concierge & Facilities Assistant in Sydney to support meeting rooms, events, and day‑to‑day facilities operations in a busy corporate environment.

You'll coordinate catering, room setups, and visitor reception, working with Executive Assistants and stakeholders to deliver seamless experiences while building a long‑term career in workplace services. Permanent role at 60 Margaret Street.

Qualifications

• Experience in a facilities/concierge role or similar in a corporate setting preferred.
• Strong customer service, administration and organisational skills.

Responsibilities

• Prepare and reset meeting rooms and event spaces to high standards.
• Coordinate catering, refreshments and workplace hospitality services.
• Provide reception and concierge support, including visitor assistance.
• Partner with Executive Assistants and stakeholders to deliver seamless experiences.
• Respond to facilities requests and coordinate maintenance and operations.
• Provide basic AV support and liaise with suppliers to resolve issues.

Skills

Customer service

Administration

Organisational skills

Hospitality

Stakeholder liaison

Job description

At ING, we're passionate about making banking simpler and helping people stay a step ahead in life and business. We believe people should spend less time dealing with friction and more time focusing on what matters to them. That's why we're committed to creating exceptional experiences for our customers, our communities and our people.

We're looking for a Concierge & Facilities Assistant to join our Corporate Real Estate & Facilities team in Sydney. This is a hands‑on role that's perfect for someone who enjoys helping people, thrives in a busy environment and takes pride in creating a great workplace experience. You'll play an important role supporting meeting rooms, events, workplace hospitality and day‑to‑day facilities operations. From coordinating catering and room set‑ups to supporting visitors and working closely with Executive Assistants, Reception and internal stakeholders, you'll help ensure our Sydney office runs smoothly every day. This is also a fantastic opportunity for someone looking to build a career in workplace services or facilities management, with exposure to a broad range of activities across the Facilities team. This is a permanent role based at 60 Margaret Street.

What you’ll do

• Prepare and reset meeting rooms, training spaces and event areas to a consistently high standard.
• Coordinate catering, refreshments and workplace hospitality services for meetings and events.
• Provide reception and concierge support, including visitor assistance and reception coverage when required.
• Partner with Executive Assistants, Team Assistants and stakeholders to deliver seamless event and meeting experiences.
• Respond to workplace and facilities requests, coordinating maintenance and operational support activities.
• Provide basic AV support and liaise with suppliers and internal teams to resolve issues quickly.

What we’re looking for

• Previous experience working as a Facilities Assistant or similar in a corporate environment is highly regarded but not essential.
• We are open to candidates from different industries including hospitality, who have strong customer service, administration and organisational skills.
• A positive attitude and willingness to get involved wherever support is needed.
• Confidence working with a variety of stakeholders and delivering exceptional customer service.
• A hands‑on approach and willingness to assist with room set‑ups, stock replenishment and workplace activities.
• An interest in building a long‑term career in workplace services or facilities management.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply. Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January‑June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? Contact Sabrina Huynh, [e-mail] For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail] Applications will close Wednesday, the 16th of September. #LI‑DNI

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!