Concierge / Customer Service Specialist (Full-Time)

Vertali APAC Pty Ltd; Melbourne; Sur place; AUD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Employee discounts on car rentals

Wellbeing program including life-ins.

Perkbox discounts

Résumé du poste

Avis Budget Group at Melbourne Airport is seeking a front-line experience specialist to deliver a seamless, personalised rental experience from pickup to return. You will coordinate pickup/drop-off, address inquiries, verify rental details, inspect vehicles and assist with luggage.

Requirements include a full Australian driver's license, ability to work a rotating roster (including weekends/public holidays) and 1+ year in customer service, hospitality or retail.

Qualifications

• 1+ year experience in customer service, retail or hospitality.
• Able to work in a fast-paced environment and deliver exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Excellent written and verbal communication skills.

Responsabilités

• Serve as front-line experience specialist for premium customers from rental to return.
• Coordinate with customers for vehicle pick-up and drop-off, addressing inquiries in a timely manner.
• Verify rental details, inspect vehicles, and assist with customer luggage.
• Communicate clearly with customers and maintain high service standards.

Connaissances

Front-line service

Customer service

Interpersonal skills

Communication

Attention to detail

Computer systems

Verbal communication

Written communication

Outils

Bookings systems

Retail software

Description du poste

Job Description

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

About the Employer

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Melbourne Airport, Victoria

About the Candidate

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

• A full and valid Australian driver's licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• At least 1 year's experience in customer service, retail or hospitality
• Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Excellent written and verbal communication skills
• Strong attention to detail and ability to follow procedures

Work Environment

Competitive hourly rate + loadings + performance bonuses

Wellbeing program including life insurance, discounted health cover & superannuation options

Access to Perkbox - discounts on retail, fitness, cinema, and more

Employee discounts on car rentals across Avis Budget Group