Luxury Concierge Leader: VIP Guest Experience

The Star Brisbane; Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Complimentary buffet meal on every sh

Discounts at restaurants and accom

Leadership development programs

Training and professional development

Team member benefits

Work at Brisbane's newest luxury hotel

Diversity and collaboration culture

Job summary

The Star Brisbane invites applications for a Chief Concierge to lead the Concierge and Bell Services teams within our renowned luxury destination. You will ensure every guest arrival, stay and departure is seamless and memorable, delivering service at the highest standards.

Reporting to the Hotel Operations Manager, you will inspire a high-performing team of over 30, manage VIP experiences and events, and foster strong partnerships with internal stakeholders and premium service providers.

Qualifications

• Proven leadership in luxury hospitality.
• Exceptional guest service and relationship-building abilities.
• Strong communication and problem-solving skills.

Responsibilities

• Lead the day-to-day operation of the Concierge team
• Inspire, develop and manage a high-performing Concierge and Bell Services team of over 30 team members
• Deliver exceptional guest experiences through world-class service and attention to detail
• Oversee VIP arrivals, departures and special events to ensure flawless execution
• Build strong relationships with internal stakeholders, luxury service providers and local business partners
• Ensure guests receive expert local knowledge, travel assistance, reservations and recommendations
• Drive service excellence through coaching, mentoring and performance management
• Maintain operational standards, administrative records and departmental procedures
• Monitor guest feedback and implement continuous improvements to service delivery
• Ensure compliance with company policies, safety requirements and service standards

Skills

Leadership

Guest service

Communication

Problem solving

Organisational skills

Education

Hospitality qualifications or equivalent experience

Job description

The Star Brisbane invites applications for a Chief Concierge to lead the Concierge and Bell Services teams within our renowned luxury destination. You will ensure every guest arrival, stay and departure is seamless and memorable, delivering service at the highest standards.

Reporting to the Hotel Operations Manager, you will inspire a high-performing team of over 30, manage VIP experiences and events, and foster strong partnerships with internal stakeholders and premium service providers.