Concierge Executive

Colonial Group; Perth; On-site; AUD 40,000 - 56,000; Full time

Job summary

Colonial Group is seeking a Concierge Executive to warmly welcome tenants and visitors in the lobby area of the assigned office building in Perth. You will act as the face of the building, delivering premium service and sharing local knowledge to enhance the tenant experience.

In addition to frontline hospitality, you will support tenant activation and identify opportunities to improve the customer journey by gathering feedback and staying current with trends in the precinct.

Qualifications

• Experience in customer service or hospitality environments.
• Strong written and verbal communication skills.
• Experience in a customer experience role is preferred.
• Must hold a valid National Police Check.

Responsibilities

• Greet, welcome and serve tenants and visitors to the asset.
• Be a prime source of knowledge about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Work from the lobby and rove around the building to engage with tenants and visitors.
• Represent the brand alongside the client and embody Accor values.

Skills

Customer service

Hospitality

Communication

People skills

Job description

Purpose

As a Concierge Executiveyou will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check