Concierge

Accor; St Leonards; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts on accommodation

Family & Friends Discounts

Loyalty Program rewards

Access to training platforms

Global networking opportunities

Worldwide opportunities for career growth

Job summary

A leading hospitality group in St Leonards is seeking a Concierge to enhance guest experiences. The role includes providing personalized services, assisting with travel arrangements, and resolving guest concerns while working collaboratively with various departments. Ideal candidates will have customer service experience, excellent communication skills, and the ability to manage multiple tasks in a dynamic environment. A drivers license is advantageous. The position offers various Accor benefits, including discounts and career development opportunities.

Qualifications

• Previous customer service experience, preferably in hospitality.
• Ability to manage multiple tasks in high-pressure situations.
• Excellent communication and interpersonal skills.

Responsibilities

• Make guests feel valued and comfortable.
• Assist with transport, luggage, and valet services.
• Resolve guest concerns promptly and professionally.
• Provide recommendations for local attractions and restaurants.
• Facilitate communication across departments.

Skills

Customer service experience

Task management

Problem-solving

Strong communication

Local knowledge

Drivers licence

Job description

Abode, located in beautiful St Leonards, is a dual tower residential apartment building with commercial tenants on the ground floor. With shared amenities such as indoor pool, gym and concierge we are delighted to offer the Residents at Abode personalised service and beautifully maintained common areas.

Purpose

As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
• Address and resolve guest concerns promptly and professionally
• Offer expert recommendations for local attractions, restaurants, and activities
• Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance

Skills and Experience

• Previous customer service experience, preferably in the hospitality industry
• A track record of effectively managing multiple tasks and excelling in high‑pressure situations
• Strong problem‑solving abilities and a proactive approach
• Outstanding communication and interpersonal abilitiesHave a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Drivers licence – possessing an open (manual) drivers licence is advantageous
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

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