Concierge

JLL; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Job summary

JLL is seeking a Concierge for a leading Financial Services client in Melbourne to be the first point of contact on site. You will deliver a high-quality lobby experience, manage visitor registrations, and coordinate day-to-day front-of-house operations across multiple shifts (8am–4pm and 10am–6pm).

Join a global real estate leader and support the delivery of a professional workplace in a high-profile multinational setting with strong emphasis on safety, confidentiality, and customer service.

Responsibilities

• Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees
• Always represent the client and JLL brand professionally within a high-profile multinational corporate environment.
• Manage visitor arrivals and registrations through the Visitor Management System (EMS).
• Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
• Respond to enquiries and provide workplace assistance to staff and visitors.
• Coordinate visitor pre-arrivals (where required), meeting host notifications, and on-arrival logistics.
• Maintain accurate visitor logs and support compliance requirements aligned to site processes.
• Workplace coordination and service requests.
• Act as a central point of contact for workplace support queries.
• Facilities/service requests, wayfinding, meeting room support coordination, and amenities queries.
• Triage issues, coordinate with relevant teams/providers, and follow through to closure to protect service quality and timeliness.
• Manage security access processes including issuing, programming, auditing, and reconciling staff, visitor, and contractor access cards.
• Build effective relationships with client stakeholders and internal teams to deliver a professional workplace and front-of-house experience within a corporate financial services environment.
• Coordinate visitor management through EMS, maintain reception and foyer standards, and respond to workplace enquiries and support requests professionally and efficiently.
• Support workplace health, safety, and security practices by maintaining awareness of site risks, escalating issues appropriately, and assisting with emergency response, incident management, and evacuation procedures.
• Monitor and report building or security concerns to the Facilities Management team while delivering a professional front-of-house experience through visitor management, workplace assistance, and maintaining reception and foyer standards in line with site procedures.
• Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees.
• Manage visitor arrivals and registrations through the Visitor Management System (EMS).
• Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
• Respond to enquiries and provide workplace assistance to staff and visitors.
• Use workplace technologies and systems to manage visitor access, reporting, and service requests efficiently.
• Support adoption of workplace tools and digital processes.
• Maintain data accuracy across workplace management systems.
• Maintain front-of-house procedures, checklists, and daily/weekly logs (e.g., handovers, incidents, service follow-ups).
• Identify recurring issues and recommend minor process/system improvements to improve team effectiveness and service consistency.
• Follow site policies for security, privacy, and confidentiality; handle sensitive information appropriately.
• Support incident response procedures as required (within training and site protocols).
• Provide guidance and on-the-job support to new or entry-level team members; assist with training on procedures and service standards.

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves

As the Concierge for a leading Financial Services client, you are the first point of contact for visitors on site. You are responsible for delivering a high-quality, professional lobby and visitor experience while coordinating day-to-day front-of-house operations. The role manages a broad range of workplace support activities (visitor management, meeting support coordination, service requests triage, communications, and vendor/interface coordination) and resolves non-routine enquiries using judgement within site and client procedures.

Flexibility working in shifts to cover hours; Shared role covering 2 shifts and the hours are 8am to 4pm and 10am to 6pm.

What Your Day-to-day Will Look Like

Front-of-house experience and service delivery

• Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees
• Always represent the client and JLL brand professionally within a high-profile multinational corporate (MNC) environment.
• Manage visitor arrivals and registrations through the Visitor Management System (EMS).
• Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
• Respond to enquiries and provide workplace assistance to staff and visitors.

Visitor management and hosting

• Coordinate visitor pre-arrivals (where required), meeting host notifications, and on-arrival logistics.
• Maintain accurate visitor logs and support compliance requirements aligned to site processes.
• Workplace coordination and service requests
• Act as a central point of contact for workplace support queries (facilities/service requests, wayfinding, meeting room support coordination, amenities queries).
• Triage issues, coordinate with relevant teams/providers, and follow through to closure to protect service quality and timeliness.

Security Access and Badge Management

• Manage security access processes including issuing, programming, auditing, and reconciling staff, visitor, and contractor access cards, while maintaining accurate records and supporting onboarding, offboarding, compliance, and reporting requirements.
• Build effective relationships with client stakeholders and internal teams to deliver a professional workplace and front-of-house experience within a corporate financial services environment.
• Coordinate visitor management through EMS, maintain reception and foyer standards, and respond to workplace enquiries and support requests professionally and efficiently.

Work Safety and Emergency Support

• Support workplace health, safety, and security practices by maintaining awareness of site risks, escalating issues appropriately, and assisting with emergency response, incident management, and evacuation procedures.
• Monitor and report building or security concerns to the Facilities Management team while delivering a professional front-of-house experience through visitor management, workplace assistance, and maintaining reception and foyer standards in line with site procedures.

Administrative and Operational Support

• Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees.
• Manage visitor arrivals and registrations through the Visitor Management System (EMS).
• Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures.
• Respond to enquiries and provide workplace assistance to staff and visitors.

Technology and Systems

• Use workplace technologies and systems to manage visitor access, reporting, and service requests efficiently.
• Support adoption of workplace tools and digital processes.
• Maintain data accuracy across workplace management systems. Operational standards, reporting, and continuous improvement
• Maintain front-of-house procedures, checklists, and daily/weekly logs (e.g., handovers, incidents, service follow-ups).
• Identify recurring issues and recommend minor process/system improvements to improve team effectiveness and service consistency.

Quality, compliance, and confidentiality

• Follow site policies for security, safety, privacy, and confidentiality; handle sensitive information appropriately.
• Support incident response procedures as required (within training and site protocols).

Team guidance

• Provide guidance and on-the-job support to new or entry-level team members; assist with training on procedures and service standards.

Sound like you? To apply you need to be:

• Strong interpersonal and relationship-building skills, with the ability to establish trust and communicate confidently in a fast-paced, team-oriented environment.
• Professional and diplomatic approach when engaging with clients, contractors, and internal stakeholders.
• Ability to represent and maintain a professional, polished, and courteous profile within a high-profile multinational corporate environment.
• Strong problem-solving skills with the ability to remain calm and solutions-focused under pressure.
• Adaptable and eager to learn new systems, technologies, and ways of working within an evolving workplace environment.
• Clear and effective verbal communication skills.
• Ability to manage multiple tasks and competing priorities while maintaining attention to detail.
• Demonstrates professionalism, discretion, and a strong commitment to ethics and integrity at all times

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.