Community Ambassador - Concierge at JLL

JLL; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave

Health insurance discounts

Social club

Employee assistance

EV car lease

Volunteer leave

Career opportunities

Premium offices

Job summary

JLL in Sydney is seeking a Community Ambassador – Concierge to warmly welcome employees and visitors, delivering premium service and representing the brand across offices.

You will handle visitor management, meetings, and office operations, while supporting invoicing, inventory, and event setup. The role emphasizes hospitality, communication, and the ability to travel between Sydney locations to assist a growing workplace community.

Qualifications

• 3+ years’ experience in hospitality, tourism, retail, or admin roles.
• Willingness to travel between Sydney offices.
• Diploma from an accredited institute.
• Proficiency with Microsoft Office suite.
• Facilities management experience.
• Strong customer service and communication skills.

Responsibilities

• Welcome employees and guests, delivering premium service.
• Respond to inquiries for visitor management, room bookings, and events.
• Handle internal and external calls and correspondence.
• Maintain office content in local knowledge resources.
• Manage office consumables and invoicing processes support.
• Support regional workplace initiatives and events.
• Collaborate with café staff and cleaners for seamless delivery.

Skills

Hospitality experience

Customer service

Administrative skills

Travel between Sydney offices

Education

Diploma

Tools

Microsoft Office

Facilities Management software

Job description

What this opportunity involves:

The Community Ambassador – Concierge welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors. Being the face of the organization, they offer genuine hospitality at concierge and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery.

Key Responsibilities include:

• Site Operations Create a comfortable, welcoming, and professional experience for employees and their guests.
• Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support.
• Handle internal and external calls and correspondence.
• Be an expert on the office and the surrounding area, keeping the local share-point updated with content and images.
• Inventory management/ ordering office consumables.
• Assist with invoicing processes to support financial management in a timely and accurate manner.
• Ad-hoc responsibilities assigned by Community/ Workplace Manager.
• Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability and DE&I.
• Work with the wider team, café staff and cleaners to ensure seamless delivery across all moving parts.

Human Experience

Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride. Build and strengthen relationships with staff and clients, exhibiting our premium service. Be the main point of contact and face of the brand for all external and internal personnel. Foster a sense of community and create a vibe at work for our team, our client and their guests. Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner.

Visitor Management

Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our client’s facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary.

Meeting Room Booking

Assist and educate client to achieve optimization and efficiency for meeting room bookings. Enhance user comfort and services by efficient turnaround of meeting rooms. Setting up and breaking down rooms as necessary for internal and external events

Any other tasks not stated here that are consistent and in line with the role of Corporate Concierge - Community Ambassador.

Any other tasks not stated here that are consistent and in line with the role of Corporate Concierge - Community Ambassador.

This is what we’re looking for:

• 3 + years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area.
• Willing to travel between Sydney offices
• Diploma from an accredited institute.
• Proficiency with Microsoft Suite
• Facilities Management
• Customer Service
• Enthusiasm to grow your career
• Common sense & Problem Solving
• Resilience
• Good command of verbal and written English
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

About JLL –

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.