Compliance Operations Officer

Department of Customer Service; Bathurst; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

35-hour week

Flexible hybrid work

Learning tools

Health and wellbeing programs

Job summary

Department of Customer Service is seeking a Compliance Operations Officer to advance PSL compliance within Revenue NSW. The role focuses on developing innovative compliance programs, delivering site visits, and applying data-led insights to manage risks and drive continuous improvement.

You will lead and mentor a team, provide authoritative regulatory interpretation, and collaborate with stakeholders to enhance compliance outcomes across NSW.

Qualifications

• Experience in compliance, audit, investigation or regulatory environments.
• Analytical and problem-solving skills with the ability to interpret legislation and assess risk.
• Ability to lead and influence others through technical expertise and coaching.

Responsibilities

• Lead development and enhancement of PSL compliance programs.
• Provide expert legislative interpretation and technical compliance advice.
• Coordinate and deliver site visits, audits and investigations.
• Manage high-risk compliance cases from investigation to resolution.
• Build team capability through coaching and knowledge sharing.
• Partner with stakeholders to identify risks and improve processes.

Skills

Compliance experience

Analytical thinking

Stakeholder engagement

Regulatory interpretation

Job description

Compliance Operations Officer

Division: Revenue NSW -Taxes and Grants, in the Land Tax team that administers Parking Space Levy

Clerk Grade: 7/8

Salary: $116,981 - $129,492 + Superannuation

Employment Type: Ongoing, Full-time

Location: Any Revenue NSW Office (Parramatta, Maitland, Gosford, Lithgow or Wollongong)

Applications Close: Sunday 25th of October 2026 [at 11:59pm]

About Revenue NSW

Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities.

About the team

Revenue NSW is responsible for the day-to-day administration of the Parking Space Levy (“PSL”), including assessing property owners’ liability for the PSL and collecting payments. The team supports the NSW Government in collecting PSL from customers on behalf of Minister of Transport, by assessing customer liability and investigating customer compliance.

Your day-to-day

As the Compliance Operations Officer, you will play a key role in advancing PSL compliance by developing and enhancing compliance programs, leading site visit delivery, building technical expertise, and driving continuous improvement through data-led insights and collaboration.

In this role, you will:

• Lead the development and enhancement of innovative PSL compliance programs.
• Provide expert legislative interpretation and technical advice on complex compliance matters.
• Coordinate and deliver site visits, audits and investigations to address compliance risks.
• Manage high-risk compliance cases and complaints from investigation through to resolution.
• Build team capability through coaching, quality assurance activities and knowledge sharing.
• Partner with stakeholders to identify risks, improve compliance processes and deliver better compliance outcomes.

To be successful in this role you will demonstrate:

• Strong experience in compliance, audit, investigation or regulatory environments, with the ability to manage complex matters and achieve effective compliance outcomes.
• Well-developed analytical and problem-solving skills, with the ability to interpret legislation, assess risk and make sound, evidence-based decisions.
• Proven ability to lead and influence others through technical expertise, coaching and mentoring, building capability and fostering a culture of continuous improvement.
• Excellent stakeholder engagement and communication skills, with the ability to build productive relationships, manage challenging conversations and explain complex compliance issues clearly.
• Experience using data and insights to identify compliance risks, prioritise work, evaluate program effectiveness and inform strategic decision-making.
• Demonstrated ability to plan, coordinate and deliver compliance activities, balancing competing priorities while maintaining high standards of quality, governance and customer service.

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked.
• Flexible, hybrid working arrangements with office locations across NSW.
• Access to learning tools for ongoing professional development.
• Health and wellbeing programs.

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation

Closing Date

Sunday 25th of October 2026 [at 11:59pm]

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

For any questions relating to the role please contact Michelle Redding at [e-mail]

For enquiries relating to recruitment please contact Amber Ellis via [e-mail].