Complex Needs Support Leader — Frontline & Team Rostering

Magenta Community Services; Toowoomba Regional; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Magenta Community Services– Toowoomba QLD is seeking a Support Partner – Complex Needs. The role blends hands-on participant support with staff leadership, rostering, risk management and operational coordination in a full-time hybrid setup.

You’ll lead a team to deliver safe, person-centred supports for participants with complex behavioural and psychosocial needs, while ensuring alignment with NDIS standards and organisational requirements.

Qualifications

• Demonstrated leadership within a disability environment.
• Experience leading staff rostering, coordination and support.
• Strong understanding of PBSPs and restrictive practices.

Responsibilities

• Provide hands-on participant support while leading the team.
• Develop and maintain stable staff rosters and respond to changes.
• Coordinate risk management, PBSP implementation and incident response.
• Mentor Support Workers and support participant outcomes.

Skills

Leadership experience

Disability sector experience

Rostering

PBSPs knowledge

Team leadership

Education

Certificate IV in Disability

NDIS Worker Screening Check

National Police Check

Working with Children Check (NSW)

First Aid & CPR Certification

Tools

FlowLogic

Job description

Magenta Community Services– Toowoomba QLD is seeking a Support Partner – Complex Needs. The role blends hands-on participant support with staff leadership, rostering, risk management and operational coordination in a full-time hybrid setup.

You’ll lead a team to deliver safe, person-centred supports for participants with complex behavioural and psychosocial needs, while ensuring alignment with NDIS standards and organisational requirements.