Intake and Administration Officer - Uniting Counselling and Mediation

Uniting NSW & ACT; Campbelltown; On-site; AUD 36,000 - 46,000; Part time

Benefits offered by this job

Salary packaging benefits

Ongoing training and development

Flexible, inclusive work environment

Job summary

Uniting NSW & ACT is seeking an Intake and Administration Officer for our Campbelltown Counselling and Mediation centre. This part-time, 28-hour-per-week contract includes 4 consecutive days 9am–5pm (Tue–Fri) with Thurs 10am–6pm, and a 12-month initial term with potential extension.

You will welcome clients, conduct intake interviews, assess risk, manage referrals, and support staff with compassionate, confidential administration. Training and supervision are provided.

Qualifications

• Certificate qualifications or above in social welfare / behavioural science.
• 1–3 years’ experience in a related intake/administrative role.
• Experience supporting individuals in distress or crisis is preferred.
• Ability to explain services clearly and work with diverse communities.

Responsibilities

• Conduct 3 intake appointments per day (approx.) followed by case administration.
• Gather demographic data and assess safety and risk.
• Create and manage client files, record case notes, coordinate appointments.
• Explain family services, fees, and processes with clarity and empathy.
• Refer clients to appropriate services when needed.
• Perform reception and administrative duties including invoicing and communications.
• Maintain confidentiality and follow reporting protocols.
• Attend monthly team meetings and ongoing training.

Skills

Empathy

Organisational skills

Data entry

Crisis support

Education

Certificate qualifications or above in social welfare / behavioural science

Job description

Intake and Administration Officer - Uniting Counselling and Mediation

This is a part-time contract opportunity (working 28hours/ week) and will be based at our Campbelltown Counselling and Mediation centre

-Required to work 4 consecutive days 9am – 5pm (preference Tuesday - Friday) and Thursdays 10am – 6pm
- 12 month initial contract with likely extension

We are seeking a compassionate, emotionally intelligent, and highly organised Intake and Administration Officer to join our dedicated team at Uniting Counselling and Mediation in Campbelltown Family Relationship Centre (FRC).

As the first point of contact for clients, you will play a critical role in supporting children, families, and individuals. Many of whom may be in crisis, experiencing distress, or navigating the impacts of family separation. This role balances trauma-informed engagement with accurate administrative processes to ensure every client feels welcomed, supported, and understood.

You will conduct detailed intake interviews across various programs, screen for safety and risk factors, manage referrals, and provide key information about services, fees, and family law principles. Working closely with administrators, counsellors, and mediators your ability to calmly deescalate emotion and handle sensitive conversations will be essential.

About you in the role

• Conduct 3 intake appointments per day (approx.), each followed by case administration.
• Gather demographic details and assess presenting issues, including safety and risk screening.
• Create and manage client files, record case notes, and coordinate appointments and communication.
• Provide clear and supportive information about family law basics, services, and fees (including collection processes).
• Respond with empathy to clients from diverse backgrounds including CALD and LGBTQIA+ communities.
• Refer clients or family members to appropriate services when needed.
• Reception and administration: reception, records, invoicing, communication, and supporting the senior admin officer.
• Maintain confidentiality, uphold mandatory reporting requirements, and follow internal protocols.
• Participate in monthly team meetings, regular intake supervision and ongoing training.

About You

You are calm under pressure, with the ability to sensitively hold space for individuals sharing traumatic or emotional information, all while maintaining the flow of structured intake. You’re down‑to‑earth, humble, and emotionally intelligent, with strong boundaries and excellent attention to detail.

• Certificate qualifications or above in social welfare / behavioural science, and 1‑3 years previous work experience in a related position.
• Demonstrated experience managing individuals in distress or crisis, ideally in community, counselling, or health settings.
• A nurturing communication style that balances compassion with efficiency.
• Strong organisational and admin skills, including accurate data entry and recordkeeping.
• Confidence explaining services and legal concepts to clients
• Ability to work with diverse communities and understand the importance of inclusion and safety.
• Familiarity with family law, domestic violence, suicide risk, and child protection (or willingness to learn).
• Willingness to complete Accidental Counsellor training and other professional development.

Why Join Us?

• Salary packaging benefits to increase your take‑home pay
• Supportive team culture with regular supervision and peer support
• Ongoing training and development opportunities
• Flexible, inclusive, and purpose‑driven work environment
• Opportunities to make a real difference in the lives of families and individuals

Closing Date: 11:55pm, Tuesday 10th November 2026

About Uniting

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose‑led team of people making a real difference in the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to Elders past, present and emerging, and to all First Peoples on whose lands we live and work.

Employment with Uniting is subject to background checks, including a National Police Check, Working with Children Check, and Reference Checks.