Intake & Admin Officer — Family Support (Part-Time)

Uniting NSW & ACT; Campbelltown; On-site; AUD 36,000 - 46,000; Part time

Benefits offered by this job

Salary packaging benefits

Ongoing training and development

Flexible, inclusive work environment

Job summary

Uniting NSW & ACT is seeking an Intake and Administration Officer for our Campbelltown Counselling and Mediation centre. This part-time, 28-hour-per-week contract includes 4 consecutive days 9am–5pm (Tue–Fri) with Thurs 10am–6pm, and a 12-month initial term with potential extension.

You will welcome clients, conduct intake interviews, assess risk, manage referrals, and support staff with compassionate, confidential administration. Training and supervision are provided.

Qualifications

• Certificate qualifications or above in social welfare / behavioural science.
• 1–3 years’ experience in a related intake/administrative role.
• Experience supporting individuals in distress or crisis is preferred.
• Ability to explain services clearly and work with diverse communities.

Responsibilities

• Conduct 3 intake appointments per day (approx.) followed by case administration.
• Gather demographic data and assess safety and risk.
• Create and manage client files, record case notes, coordinate appointments.
• Explain family services, fees, and processes with clarity and empathy.
• Refer clients to appropriate services when needed.
• Perform reception and administrative duties including invoicing and communications.
• Maintain confidentiality and follow reporting protocols.
• Attend monthly team meetings and ongoing training.

Skills

Empathy

Organisational skills

Data entry

Crisis support

Education

Certificate qualifications or above in social welfare / behavioural science

Job description

Uniting NSW & ACT is seeking an Intake and Administration Officer for our Campbelltown Counselling and Mediation centre. This part-time, 28-hour-per-week contract includes 4 consecutive days 9am–5pm (Tue–Fri) with Thurs 10am–6pm, and a 12-month initial term with potential extension.

You will welcome clients, conduct intake interviews, assess risk, manage referrals, and support staff with compassionate, confidential administration. Training and supervision are provided.