Compassionate Intake & Admin Officer — Part‑Time

Uniting; Campbelltown; On-site; AUD 41,000 - 59,000; Part time

Benefits offered by this job

Salary packaging benefits

Supportive team culture

Ongoing training and development

Job summary

Uniting Counselling and Mediation in Campbelltown is seeking an Intake and Administration Officer for a part-time, 28-hour week role. The position is based at the Campbelltown Family Relationship Centre, with a 12-month initial contract and potential extension.

You will be the first point of contact, handle intake interviews, risk screening, referrals, and provide information about services and fees. Strong administrative skills and trauma-informed, compassionate communication are essential.

Qualifications

• Certificate qualifications or above in social welfare / behavioural science; 1–3 years’ related experience.
• Experience working with distressed individuals in community, counselling or health settings.
• Ability to explain family law basics, services and fees clearly.

Responsibilities

• Conduct intake interviews and screen for safety and risk factors.
• Create and manage client files, record case notes, and coordinate appointments.
• Provide information about services, fees, and family law concepts.
• Respond empathetically to clients from diverse backgrounds.
• Refer clients to appropriate services when needed.
• Reception and administration: manage reception, records, invoicing and communications.
• Maintain confidentiality and comply with mandatory reporting and internal protocols.
• Participate in meetings, supervision, and ongoing training.

Skills

Calm under pressure

Empathetic listening

Trauma-informed

Data entry

Recordkeeping

Legal concepts

Inclusion safety

Multicultural communication

Education

Certificate qualifications or above in social welfare / behavioural science

Tools

Invoicing

Job description

Uniting Counselling and Mediation in Campbelltown is seeking an Intake and Administration Officer for a part-time, 28-hour week role. The position is based at the Campbelltown Family Relationship Centre, with a 12-month initial contract and potential extension.

You will be the first point of contact, handle intake interviews, risk screening, referrals, and provide information about services and fees. Strong administrative skills and trauma-informed, compassionate communication are essential.