Aged Care Admissions Coordinator - Part Time

Mercy Health Australia; Cairns Regional; On-site; AUD 32,000 - 54,000; Part time

Job summary

Mercy Health Australia is seeking an Admissions Coordinator for Mercy Place Cairns to guide customers through the entire admissions process. This hands-on role focuses on aged care admissions and regulatory requirements, contributing to occupancy targets and managing relationships with referrers, tours, fee discussions, and paperwork.

You will ensure CRM compliance, support prospective residents and families, and collaborate with internal teams to optimise admissions journeys.

Qualifications

• Experience in aged care admissions desirable.
• Ability to manage inquiries and guiding families through paperwork.
• Strong communication and relationship-building skills.

Responsibilities

• Provide prompt and courteous customer service to prospective customers, residents, visitors and staff.
• Manage the admissions process including enquiries, tours, pre-admission discussions and resident agreements.
• Identify and promote options that meet residents' preferences and needs.
• Ensure CRM and other systems are used to track the journey and follow up leads.
• Collaborate with Business Development to identify new referrer pipelines.
• Convert enquiries into admissions while maintaining compliance with internal systems.
• Foster relationships with discharge planners and referral partners.
• Explain fees and Mercy Health admissions policies to families.
• Coordinate room turnover and maintain display rooms for visitors.
• Log resident movements in eCase and liaise with Medicare as needed.
• Conduct daily site inspections to ensure welcoming environments.
• Discuss Healthy Ageing Services and link to appropriate business owners for conversions.
• Adhere to Mercy Health admissions processes.

Skills

Customer service

Relationship building

CRM software

Tools

NDIS clearance

Job description

Mercy Health Australia is seeking an Admissions Coordinator for Mercy Place Cairns to guide customers through the entire admissions process. This hands-on role focuses on aged care admissions and regulatory requirements, contributing to occupancy targets and managing relationships with referrers, tours, fee discussions, and paperwork.

You will ensure CRM compliance, support prospective residents and families, and collaborate with internal teams to optimise admissions journeys.